For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:                                          Customer Service Manager Main responsibilities: - Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers - Acting as point of reference in relation to operational decisions of the Hospitality Department - Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates - Creating and updating the various Operative Instructions, Manuals and Internal Communications. - Ensuring the drafting and implementation of the Product Plan  - Organizing the activities of the Department on the basis of the service targets. - Checking the manning and the language needs of the staff - Providing operational support to the Hospitality staff. - Checking the quality of services and compliance with operating procedures. - Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development - Performing periodic inspections - Implementing new activities in order to improve Customer satisfaction - Taking part of start-up operations of new structures - Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction Profile: - Good experience in customer service in telco/commodities/outsourcing or leisure sector - Excellent knowledge of english is mandatory - Able to develop a new service model, reshaping the organization and the processes through innovation - Result oriented - Data driven approach - Analytical approach and systematic thinking - Entrepreneurial vision - Project management - Able to deal with change and complexity Location: Genoa

Per azienda del settore retail - elettronica di consumo, Consea sta ricercando un Commercial Controller.  Il candidato/a ideale si occuperà di:  •Implementare un processo di business review mensile con i commerciali di riferimento e veicolare l’analisi dei margini di contribuzione per categoria merceologica e canale •Individuare opportunità di miglioramento delle marginalità confrontando le redditività per categoria/fornitore/canale e supportare la negoziazione del category •Garantire la tempestiva predisposizione dei report mensili  Requisiti:  Capacità di analisi e interpretazione dei dati, pensiero critico e strategico, prrecisione e affidabilità. Capacità di rapportarsi a più livelli. Lavorare sotto stress.   

For a multinational company, leader in the automotive sector, we are looking for: HR Lead Global Engineering The HR Manager Engineering plays a key role in supporting the global team of HRBP within the Engineering function of our ePowerTrain BU. The focus is on delivering measurable commercial value by driving the effective execution of all HR processes and driving a best-in-class HR service. Following the “Ulrich model” and working closely with the Global ePT HR leadership team and the Global HR Centers of Expertise, across talent management, performance management & talent acquisition, the HR Manager Engineering is accountable to ensure we have the right people in place to support delivery of operational excellence as continue to grow our ePowertrain business. Key responsibilities: Primary contact for HR expertise tasked with developing and supporting engineering talent to successfully deliver the operational strategy; Lead organizational development activities, in collaboration with the HR Centers of Expertise, to ensure the ePT business is staffed with innovative, high-performing engineers with a focus on continuous improvement; Provide strategic support to Engineering in organisational design, culture and change management initiatives, talent management, policies and processes integrated within Business; Working with the talent CoE provide support to Engineering leadership in forecasting and planning their talent pipeline requirements in line with the function/business strategy and insuring inclusion and diversity outcomes; Enable business leaders to provide employees with development opportunities and ensure they are qualified and skilled to meet current and future performance standards; Identify and mitigate people related risks to address attrition and retention of critical people to meet current and future needs of the Business; Coordinate ePT Engineering sites HR activities; Partner with site management teams to address data trends on operational and employee performance for root causes of work-related problems and issue; Garner, analyse and interpret market insights, HR trends, Business Data and leverage business tools and technology to help identify opportunities to deploy and continuously improve data driven people interventions to support business outcomes; Facilitate a high-performance culture by acting as an internal coach and consultant to enable managers to become effective people leaders. Main requirements: Minimum 10 years’ experience in HR business facing role in engineering/ design centers or manufacturing in auto industry; Track record of supporting engineering disciplines in an HR capacity preferred Good working knowledge of industrial relations laws and regulations in multiple countries Proven ability to effectively work in an “Ulrich model” of HR service delivery, including collaboration with HR Centers of Expertise and offshore centralized HR Shared Services teams; Demonstrated ability to work independently with a high degree of initiative while also being a team player who works closely with other members of the HR and Engineering teams. Location: Dolnośląskie area, Poland

For a multinational company in the fashion sector, we are looking for a Global Retail Controller. In this role, you will be responsible for: Performance analysis of Italian and foreign Direct Operated Stores; Elaboration of management Financial statements of the DOS chain (budget, forecast, actual); DOS new openings/closure analysis, together with Retail team; Preparation of regular reports for the analysis of net sales, gross margin, OPEX, profit of the Retail Business performance at store level; Being a business partner for the Retail team both at HQ level and Country level, always in strict alignment with HQ Finance team as well; Supporting the Country Managers & Retail Managers in the elaboration of Business Plans and analysis of profitability of Retail investments.   The role will be based in Veneto (near Treviso and Venice)   What do we need: Degree in Economics/Finance/Business Administration; At least 5-7 years of experience in a similar role, preferibly within a Fashion/Clothing Retail Business; Experience within multinationals/complex organizations represents a must; Italian and English fluency, both written and spoken; Excellent knowledge of MS Office (Excel in particular), experience on SAP BPC and/or Microstrategy is a plus. This is a great opportunity for You if: You are able to work independently and work under pressure for tight deadlines. You are a great team player and able to encourage collaboration. You possess good business acumen with an analytical mind, you are very proactive and able to adapt to adapt fast to the changing environment and business needs.

La persona inserita a riporto diretto della Direzione, sarà il punto di riferimento interno nell’impostazione, coordinamento ed implementazione dei progetti digital aziendali sia da un punto di vista tecnico che funzionale garantendone la conformità ed integrazione con i vari sistemi aziendali. Attività · Raccogliere le esigenze aziendali ed i relativi requisiti tecnologici necessari · Guidare il team di progetto proponendo soluzioni tecnologiche in linea con gli obiettivi di business · Coordinamento tecnico e sviluppo dei progetti digital in ambito E-Commerce, CRM, garantendo l’integrazione con i sistemi esistenti nel rispetto degli obiettivi attesi, delle tempistiche e budget di progetto · Identificare soluzioni software in linea con le esigenze dei vari progetti · Coordinare i team di sviluppo tecnico interni ed esterni · Monitorare lo stato di avanzamento dei progetti Requisiti · Esperienza di almeno 7-8 anni nella gestione di progetti complessi (preferibilmente in progetti E-Commerce, CRM ed Omnichannel) · Background tecnico · Conoscenza di strumenti di Business Intelligence · Ottima conoscenza di metodi di interfacciamento dati su web-service · Ottima conoscenza della lingua inglese · Ottime capacità comunicative e relazionali · Esperienza pregressa nella gestione di un team  

For an important and representative multinational Group, leader in its field, we are looking for: SALES & MARKETING DIRECTOR The Candidate with University degree in business / marketing / sales or related fields will have 5 or more experience with a Logistics Service provider in a similar role, deep warehousing and distribution operations knowledge, and nderstanding of IT/IS solutions. The candidate is reporting directly to the Italy Managing Director and functionally to the Group Sales & Marketing Director. Key responsibilities: Draft a strategy and business development plan as per the country targets; Develop the pipeline for warehousing and transport opportunities (including co-packing) identifying contacts of potential and target customers; Drive tactical sales measures to fill idle space when needed Conduct Go/No Go analysis Identify the key points and set the priorities on tender quotations Ensure a smooth & compliant tendering process Coordinate the response with all the relevant stakeholders Negotiate the offers and the contracts Propose & develop the local marketing strategy Pilot internal negotiations (legal, finance, corporate) Announce NO GO’s to customers and orient their decisions Work in close-cooperation with the communications department (press releases, public events, articles in the newspapers…) Create and/or update materials (slides, company presentation, etc…) Must have: Excellent project management and commercial approach as well as proven capability to close deals; Good interpersonal, managerial & communication skills; Italian mother tongue, fluent in English; Driving license and ability to travel (up to 50%). Only applications from Logistics Service providers will be considered. Nice to have: Any other languages Place of work: Lombardy Level: Executive

For a multinational company operating in packaging sector, we are looking for a PRODUCTION MANAGER (with a professional path to the role of OPERATIONS MANAGER) Identify and implement productivity improvement projects to improve the profitability of the operation. Participate in the development of new projects to be launched in the plant, and lead project implementation, as requested. Be a change agent leader; drive the cultural transformation necessary to achieve world class performance by the organization. Main activities and responsibilities: Ensure all quality SOPs are followed and maintained. Schedule production for molding and assembly based on customer expected ship dates achieving perfect quality and ensure Hourly/Daily/Weekly/Monthly production reporting is accurate,. Immediately resolve off-schedule situations, variances to performance, lost time and production costs that are off-standard. Ensure process bottlenecks are known, perform gap analysis and drive continuous improvement plans to eliminate/reduce bottlenecks. Identifies and implements opportunities for improvement to KPIs – labor, machine rates versus target, scrap, etc. Work with maintenance to ensure machine uptime, including coordination of PM schedules with production schedules. Establish 5S / 6S program and ensure housekeeping procedures are followed. Implement waste elimination practices. Active participation with Engineering Dept. in system for mold repair - what is required to be done by when and when is the tool required back in production. With material handling team, develop and implement production planning & control techniques to improve responsiveness and flexibility. Conduct layered audits on a regular basis to confirm operator conformance to work/operator instructions coordinated with the quality team. Ensure adherence to a formal, structured and controlled process for process changes and engineering changes. Ensure bar coding of material and components is used throughout the manufacturing process to eliminate non value added effort and speed delivery of material/information – proper training, ensure accuracy and timely data entry. Manage the leads and operators. Reporting on the performance of the quality management system and on opportunities for improvement to management. Ensuring the promotion of customer focus throughout the organization and in particular, your area of responsibility. Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. Ensuring that the processes are delivering their intended outputs. Support all EHS activities and strictly adhere to all work instructions and safety procedures. Qualifications Bachelor’s degree in engineering, manufacturing or business. Minimum of 3-5 years of experience in manufacturing leadership positions. Technical background in injection molding and/or high speed assembly. ISO 9001. Quality Audits. Experience with developing and implementing successful solutions for complex manufacturing and supply chain problems. Project management. Proven people management skills and ability to develop a team. Good English verbal and written communication skills. Lean or Six Sigma qualification preferred. Location: near Vicenza.

For a prestigious Italian multinational group, a Leader in the food sector, we are looking for a brilliant: IT Technology Architect Position Overview: We are looking for a Technology Architect to join IT department, reporting to the Head of Infrastructure and Security. Such talent will be in charge of any new IT initiative involving cloud, network, security, databases, collaboration tools’ matters. In particular, develops and executes strategic projects that support company’s goals and delivers the projects on time, on budget, matching key KPIs in order to ensure the best online customer experience. Main responsibilities: Define the IT solution for addressing the business needs, including the estimate of the costs, the effort and the projects’ timeline. Lead development of project plan, process flow diagrams, use cases and progresses. Monitor and measure project processes and activities to identify and communicate potential issues, risks or problems in a timely fashion and provide corrective action options and drive to resolution Independently ensure the successful implementation of projects including & managing timelines, scopes, budgets, communications, quality, issues, risks Coordinate and oversee the activities carried out by outsourcers and system integrators Qualifications: Bachelor of Science in Information Technology or equivalent combination of and experience, education and training At least 5-year experience in a similar role, working for a multinational company Excellent knowledge of Amazon Web Services technology and it’s accounting model Good knowledge of at least another Cloud Provider among Azure, Google, Salesforce. Good knowledge of IT security matters and IP Network best-of-breed technologies. Strong analytical skills for supporting Priority 1 incidents. Fluency in Italian and English, both written and spoken.     Location: Milano/ Trieste

For a prestigious multinational group, leader in automotive industry, we are looking for a/an brilliant: PLANT CONTROLLER Reporting to the EMEA Manufacturing Controller, and acting as a business partner, she/he will be responsible for the following activities for the plant: Support plant budget, forecast and strategic plan preparation; Month-end closing and variances analysis; Support continuous improvement methodology deployment (from loss identification to saving track); Investments control together with pay back analysis; Prepare expense report, analysis and review; Participate to internal audits; Provide industrial/financial analysis to support plant leadership team on decision making (cost analysis, cost optimization, profitability etc.); Ensure the correct application of procedures and timing respect.   The ideal candidate has a degree in Economics/Engineering, gained an experience in industrial controlling and served as Plant controller for multinational companies (at least 5 years). Proven business partnering attitude, ability to work under tight deadlines, proactivity, flexibility, team working, communication and results orientation complete the profile. Excellent verbal and written communication skills in English are a basic requirement, in addition to travel availability. Location: Province of Turin

For a multinational company, leader in the automotive sector, we are looking for: HR PROJECT MANAGER & REPORTING The HR Project Manager & Reporting is responsible for coordinating different HR projects focusing on continuous improvement: full potential projects, KPI’s improvement initiatives, process standardization, etc. Strong collaboration with all HR managers of the sites, HRD Operations, HR reporting team, HR central teams, HR teams DL is required. Key Responsibilities Define and implement standards in terms of reporting, routines and KPI’s across ePT globally (USA, Japan, Thailand, India, Germany, Italy, Poland); Optimize and implement new data gathering processes and data management in different systems in collaboration with HR management, Finance and HR reporting team. Define and implement the regular monthly, weekly HR reporting decks Monitor and ensure HR data integrity by controlling the accuracy and consistency of input data within and/or across the BU Coordinate the implementation and reporting of HR KPIs Audit HR processes and act as lead/team member in process improvement projects across the Region Audit HR data and troubleshoot issues;  Support the data governance processes; Coordinate the development of project plans outlining work plans, timelines, roles and resources; Identify and lead cross-functional project teams comprised of project managers, functional experts and local managers; Manage team progress to ensure achievement of all milestones and deliverables; provide updates to senior HR leadership and functional directors of progress through frequent communications of findings at regular intervals via reports and meetings Respond to HR data requests on an ad hoc basis by gathering, analyzing and reporting relevant data to the business. Main requirements: Bachelors’ degree in Economics, Human Resources; Strong background in manufacturing HR Analytics / Reporting (ideally automotive); Experience in designing and leading various HR projects internationally (also from a scratch); Experience in HR data management; Proven ability to effectively work in an “Ulrich model” of HR service delivery, including collaboration with HR Centers of Expertise and off-shore centralized HR Shared Services teams; Demonstrated ability to work independently with a high degree of initiative while also being a team player who works closely with other members of the HR and Operations team; Strong analytical skills. Location: Dolnośląskie area, Poland