© Consea 2022. All right reserved
© Consea 2022. All right reserved
For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:
Customer Service Manager
Main responsibilities:
- Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers
- Acting as point of reference in relation to operational decisions of the Hospitality Department
- Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates
- Creating and updating the various Operative Instructions, Manuals and Internal Communications.
- Ensuring the drafting and implementation of the Product Plan
- Organizing the activities of the Department on the basis of the service targets.
- Checking the manning and the language needs of the staff
- Providing operational support to the Hospitality staff.
- Checking the quality of services and compliance with operating procedures.
- Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development
- Performing periodic inspections
- Implementing new activities in order to improve Customer satisfaction
- Taking part of start-up operations of new structures
- Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction
Profile:
- Good experience in customer service in telco/commodities/outsourcing or leisure sector
- Excellent knowledge of english is mandatory
- Able to develop a new service model, reshaping the organization and the processes through innovation
- Result oriented
- Data driven approach
- Analytical approach and systematic thinking
- Entrepreneurial vision
- Project management
- Able to deal with change and complexity
Location: Genoa
For a multinational operating in the fashion sector, we are seeking a FInancial Statement Manager. Responsibilities: Reporting and Coordination: Report to the Corporate Reporting Director and coordinate various phases of the financial closing process, including Monthly, Quarterly, Year-end, Budget, and Forecasts Consolidated closing. Ensure accuracy of data input into both group Managerial and Statutory reporting systems, aligning with the accounting system. Financial Reporting: Produce and ensure accuracy of all externally relevant financial reports including balance sheets, cash flows, and mandatory reports for statistical purposes. Data Analysis and Collaboration: Collaborate with all departments of the Financial office for monthly data analysis. Audit Coordination: Coordinate the collection of data requested by audit firms and serve as the primary internal reference for consolidated financial statements within the company. Internal Controls: Implement internal controls to ensure the accuracy of financial reporting. Accounting Standards: Collaborate with General Accounting to identify correct accounting representation according to international accounting principles. Ad Hoc Reporting: Provide financial reports and ad hoc presentations as required. IFRS16 Compliance: Oversee backup calculation and subsequent accounting under IFRS16 principles. Skills: Education and Experience: Master's degree in economics-related disciplines with 5-8 years of work experience. Accounting Knowledge: Excellent knowledge of accounting principles, consolidation processes, and principles. Finance Processes: Familiarity with finance processes within multinational groups. Language Proficiency: Excellent proficiency in English language (CEFR C1). Preferred Qualifications: Professional Experience: Experience gained in audit firms/corporate reporting teams or finance function of major multinational groups. CPM Reporting Tools: Knowledge and previous experience with managerial CPM reporting tools/systems (BPC as a plus) Workplace location: Veneto
For a multinational company, leader in the automotive sector, we are looking for: HR PROJECT MANAGER & REPORTING The HR Project Manager & Reporting is responsible for coordinating different HR projects focusing on continuous improvement: full potential projects, KPI’s improvement initiatives, process standardization, etc. Strong collaboration with all HR managers of the sites, HRD Operations, HR reporting team, HR central teams, HR teams DL is required. Key Responsibilities Define and implement standards in terms of reporting, routines and KPI’s across ePT globally (USA, Japan, Thailand, India, Germany, Italy, Poland); Optimize and implement new data gathering processes and data management in different systems in collaboration with HR management, Finance and HR reporting team. Define and implement the regular monthly, weekly HR reporting decks Monitor and ensure HR data integrity by controlling the accuracy and consistency of input data within and/or across the BU Coordinate the implementation and reporting of HR KPIs Audit HR processes and act as lead/team member in process improvement projects across the Region Audit HR data and troubleshoot issues; Support the data governance processes; Coordinate the development of project plans outlining work plans, timelines, roles and resources; Identify and lead cross-functional project teams comprised of project managers, functional experts and local managers; Manage team progress to ensure achievement of all milestones and deliverables; provide updates to senior HR leadership and functional directors of progress through frequent communications of findings at regular intervals via reports and meetings Respond to HR data requests on an ad hoc basis by gathering, analyzing and reporting relevant data to the business. Main requirements: Bachelors’ degree in Economics, Human Resources; Strong background in manufacturing HR Analytics / Reporting (ideally automotive); Experience in designing and leading various HR projects internationally (also from a scratch); Experience in HR data management; Proven ability to effectively work in an “Ulrich model” of HR service delivery, including collaboration with HR Centers of Expertise and off-shore centralized HR Shared Services teams; Demonstrated ability to work independently with a high degree of initiative while also being a team player who works closely with other members of the HR and Operations team; Strong analytical skills. Location: Dolnośląskie area, Poland
La risorsa si occuperà di coordinare e sujpervisionare tutte le attività produttive ed i cantieri ed in particolare dei seguenti task: - Assegnare i cantieri agli assistenti tecnici - Pianificare puntualmente, in coordinamento con le funzioni aziendali di riferimento, gli interventi sui cantieri considerando le risorse disponibili (Personale, Procurement, Macchine e Attrezzature); - Definire la gestione operativa del Budget; - Coordinare operativamente e organizzativamente le attività degli Assistenti Tecnici; - Supervisionare le attività di pianificazione della produzione, lo staffing delle risorse, la gestione dei materiali e dei mezzi; - Valutare l’esecuzione dei lavori tramite il monitoraggio degli avanzamenti; - Supportare in logica di crisis management gli interventi su tutte le attività bloccanti o ad elevata priorità per il conseguimento dei lavori; - Risolvere, di concerto con l'Area Tecnica, eventuali problematiche prima e durante l'esecuzione dei lavori. Requisiti - Si richiede un'esperienza di almeno 5 anni maturata in ruoli di gestione delle attività produttive, operative e di pianificazione di cantiere - Forti competenze organizzative e attenzione ai dettagli - Capacità di gestire scadenze e priorità Luogo di lavoro: Piemonte e Liguria
For a multinational company operating in automotive sector, we are looking for a REGIONAL KEY ACCOUNT MANAGER The candidate will have to lead business development, key account management and customer relationship management for the Italy Region; he/she will develop business opportunities, lead business generation activities and take steps to maintain agreed share of business with customers. Main responsibilities: Sales planning and review New business acquisition RFQ and program management Share of Business management Customer escalation and relationship management Team development Responsible for overall sales in Italy Region Develop and execute local market strategy with expansion of customer base Responsible for creating acquisition strategy for key customers in Italy focusing on entering supplier panel for cross-carline electronics RFQs and winning business Interfaces with key customer(s), developing and maintaining positive working relationships and successfully negotiating and closing deals in the company’s best interests Requirements: Engineering Degree MBA in Sales / Marketing would be preferential +10 years of experience with deep expertise in Sales / BD / KAM Strong exposure of working with a Tier 1 Auto Company and engaging with OEM's for Sales / BD in the Two Wheeler segments Strong exposure in Electrical / Electronic components Written and verbal proficiency of English language is mandatory
Per un nostro importante Cliente, leader nella componentistica destinata al settore automotive ricerchiamo uno/a: KEY ACCOUNT DIRECTOR STELLANTIS Descrizione della posizione: La persona si occuperà a livello della gestione del Cliente Stellantis, con il duplice obiettivo di: sviluppare il business, anche in collaborazione con le strutture territoriali di Gruppo, verso il Cliente; assicurare una gestione efficace in termini di delivery del servizio, profittabilità e soddisfazione del Cliente. Con la finalità di mantenere la relazione con il Cliente e con le strutture commerciali territoriali al ruolo è richiesta ampia disponibilità a frequenti trasferte. Compiti e mansioni: Gestire il processo di RFQ, fino alla finalizzazione dell'ordine Monitorare lo status degli Ordini Gestire la Customer Satisfaction, come da Iso-TS Trasferire in Azienda le esigenze dei Clienti in termini di Prodotti/Servizi Gestire l'operatività quotidiana (disponibilità prodotto) Benchmark e intelligence sul Mercato (veicolarlo a Trade Marketing) Proporre, condividere ed implementare azioni di sviluppo sui clienti diretti/indiretti, raccogliere necessità attuali ed opportunità di crescita Supportare le figure di Filiale per trattative commerciali di particolare rilievo, partecipando direttamente, quando richiesto, alle trattative Competenze e requisiti richiesti: Laurea preferibilmente in discipline economiche o scientifiche Disponibilità a frequenti trasferte Costituiscono dei requisiti fondamentali: l’aver maturato un’esperienza consolidata, di almeno 10 anni, in ruoli simili presso aziende strutturate multinazionali e la conoscenza del cliente Stellantis Capacità di relazione e negoziazione Capacità di analisi e di lettura del contesto Conoscenza fluente della lingua inglese È gradita la conoscenza del francese come seconda lingua Sede di lavoro: Italia Inquadramento: Dirigente
Per un’importante realtà nostra cliente ricerchiamo un/a: BUYER Riportando direttamente alla Direzione Generale, gestirà in autonomia le attività di scouting e selezione fornitori, le contrattazioni ed il budget d’acquisto. Principali aree di responsabilità: Gestione dell’approvvigionamento di materie prime, semilavorati, prodotti finiti, materiale di confezionamento e servizi, secondo il piano di produzione aziendale, nei tempi corretti ed al minor costo possibile; Ricerca costante sul mercato di nuovi fornitori in base alle esigenze di produzione e di sviluppo dei progetti; Effettuare le operazioni amministrative necessarie alla gestione degli ordini, al sollecito, al controllo e all’inventario delle materie prime e del loro confezionamento; Mantenimento di costanti collegamenti con i Responsabili di Produzione, il Responsabile dell’Ufficio Tecnico ed i Responsabili di Progetto (PM), ai fini di fissare gli standard dei prodotti da acquistare; Gestione dell’archivio Ufficio Acquisti nonché della distribuzione delle varie statistiche aziendali secondo le procedure aziendali, gestione file dei fornitori e aggiornamenti data base; Effettuare mensilmente l’inventario fisico controllando le giacenze fisiche con quelle contabili in collaborazione con il Responsabile di Produzione; Gestionde dei contratti con fornitori Italia e esteri; Ricerca di fiere del settore per tipologie di materiale, visita alle fiere e selezione delle campionature; Controllo dei budget di commessa in collaborazione con il Responsabile di Commessa (PM); Servizio logistico presso i clienti ed ottimizzazione del servizio logistico fornitori; Valutazione dei fornitori avvalendosi, quando necessario, di visite conoscitive presso di essi; Monitoraggio fornitori circa il rispetto dei tempi di consegna, costi e standard qualitativi dei termini contrattuali. Principali prerequisiti: Provenienza da pregresse esperienze in qualità di buyer, contrattazione e scouting fornitori; Attitudine al lavoro in team; Flessibilità e proattività; Conoscenza fluente della lingua inglese. Sede di lavoro: Assago
For an important multinational company operating in pharma sector, we are looking for: BRAND MANAGER WELLNESS Reporting to the Marketing Director Central Europe and Russia, this person will support the Marketing team in the development of Wellness market, that is new for the Company, for Central Europe and Russia Region. We are looking for a person consumer focused, proactive and able to start from scratch, both conceptual and operational, potential willing to be part of a kind of entrepreneurial project with in a group. Main activities and responsibilities: Manage and develop P&L and driving market growth. Maintain a company or individual’s public image through the implementation of marketing initiatives. Make decisions about the cost of branding and analysing trends in customer spending. Build relationships with influencers, journalists and media outlets. Oversee social media accounts and ensure brand consistency. Communicate with company executives, marketing personnel and public figures. Complete research into industry trends and public perception. Aid in the creation of marketing and advertising campaigns to strengthen the client’s brand identity. Develop custom marketing and advertising strategies. Create designs and layouts for media outlets. Write pitches, blog posts and articles. Conduct meetings with clients. Oversee marketing staff. Technical and personal skills: Between 2 and 3 years schooling. Minimum 4/5 years of experience in one of the top 20 companies of the food supplements / wellness sector. Experience in managing international projects. Customer-focused mindset with strong communication skills. Target oriented team player. Target oriented approach. Team spirit and can do attitude. Fluent in English. Place of work: Hybrid work with a base in Milan (Italy HQ)
For a prestigious multinational group, leader in fashion industry, we are looking for a brilliant: PLANT CONTROLLER Reporting to the F&C Manager, and acting as a business partner, she/he will be responsible for the following activities for Croatian plant: Support plant budget, forecast and strategic plan preparation; Month-end closing and variances analysis; Support continuous improvement methodology deployment (from loss identification to saving track); Investments control together with pay back analysis; Prepare expense report, analysis and review; Participate to internal audits; Provide industrial/financial analysis to support plant leadership team on decision making (cost analysis, cost optimization, profitability etc.); Ensure the correct application of procedures and timing respect. The ideal candidate has a degree in Economics/Engineering, gained an experience in industrial controlling and served as Plant controller for multinational companies (at least 5 years). Proven business partnering attitude, ability to work under tight deadlines, proactivity, flexibility, team working, communication and results orientation complete the profile. Excellent verbal and written communication skills in English are a basic requirement, in addition to travel availability (2 weeks/month in medium). Location: Ponzano Veneto (TV)
For a Fashion Group based in Turin, we are looking for an Head of E-Commerce to strategically lead and coordinate the e-commerce activities for all the brands of the group. This role will be responsible for developing and implementing e-commerce strategies that maximize online sales and increase the visibility and efficiency of the digital sales channels. Key Responsibilities Strategic Development: Define and implement the e-commerce strategy for all brands in the group, aligning it with overall business objectives; identify new growth opportunities (such as expansion into new markets, product catalog diversification, or collaboration with new commercial partners) while monitoring market trends and technological innovations. Operational Management: Coordinate and oversee the management of corporate e-commerce sites to improve user experience and increase sales, effectively collaborating with suppliers and partners to ensure operational efficiency; coordinate and manage marketing campaigns and digital advertising initiatives on e-commerce sites, in collaboration with corporate teams and external agencies. Manage CRM and marketing automation tools. Performance and Analysis: Monitor and analyze the performance of e-commerce channels using analytics tools and make data-driven decisions to improve results and performance, defining forecasts and spending budgets, and allocating resources effectively. Customer Experience: Enhance the online customer experience by ensuring a smooth, personalized, and brand-consistent purchase journey. Team Management and Cross Collaboration: Coordinate a team of e-commerce professionals, promoting collaboration among team members and various corporate departments; work closely with marketing, sales, IT, and logistics teams to ensure effective integration of e-commerce activities. Knowledge, Skills & Abilities Required Degree in Economics, Marketing, Computer Science, or a related field; minimum of 5 years of experience in the role, with experience in the fashion retail sector considered a plus; fluent knowledge of English. in-depth knowledge of e-commerce and marketing strategies, CMS, product development, competitive strategies, consumer research, industry trends; excellent analytical skills and knowledge of data analysis tools; excellent leadership and team management skills, with a strong results orientation and ability to work in a dynamic and constantly evolving environment.
Per importante multinazionale ricerchiamo una figura di TAX MANAGER Main Responsibilities: Area Procure -Gestione in autonomia e predisposizione delle procure aziendali Societario - Gestione in autonomia di adempimenti Societari di Società del Gruppo Imposte Dirette - Supportare il Direttore del dipartimento (di seguito dp) nella gestione delle attività di fiscalità imposte dirette: - aggiornamento e gestione delle novità fiscali di interesse del gruppo - supporto al business nella gestione delle problematiche fiscali - supporto nella predisposizione e nella compilazione delle dichiarazioni fiscali - supporto al dp nella preposizione dei report mensili inerenti la fiscalità Iva -Coinvolgimento all'interno del Team nelle problematiche inerenti l'Iva - Supportare gli altri compenenti del team nella redazione delle dichiarazioni iva - Analisi e soluzione di specifici quesiti in materia Iva Rapporti con l'AF -Coinvolgimento nelle tematiche inerenti i rapporti con l'Amministrazione finanziaria - Supporto al dp nella gestione dei contenziosi fiscali affidati a consulenti esterni - Partecipazione al team di lavoro del dep. durante i tax audit - Predisposizione in autonomia di comunicazioni fiscali Ritenute - Coinvolgimento all'interno del Team nelle problematiche inerenti le ritenute fiscali - Assistenza agli altri componenti del team nella redazione delle dichiarazioni mod.770 - Analisi e soluzione di specifici quesiti in materia di ritenute Operazioni straordinarie - Partecipazione al team di lavoro del dep. in eventuali operazioni di finanza straordinaria del Gruppo Implementazione sistemi - Partecipazione al team di lavoro per progetti speciali per implementazioni di sistemi con riferimento alla fiscalità Bilancio e Report - Assistenza al team Finance accounting per problematiche di carattere fiscali Requirements Laurea magistrale materia economica e giuridica Abilitazione avvocato e/o commercialista Buona conoscenza inglese Almeno cinque anni di esperienza in ambito fiscale e societario (studio professionale azienda) Ottima conoscenza della tassazione delle imposte dirette e dell'Iva; Buona conoscenza della fiscalità internazionale Buona conoscenza teorica oltreché pratica in abito societario Buona conoscenza dei principi contabili Italiani, nonché conoscenza di base di quelli internazionali Buona competenza utilizzo programmi Office E' indispensabile la capacità di comunicare sia all'interno che all'esterno del Team E' richiesta una forte predisposizione alla multidisciplinarietà Forte propensione allo studio di nuove normative e nuovi orientamenti amministrativi e giurisprudenziali
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