For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:                                          Customer Service Manager Main responsibilities: - Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers - Acting as point of reference in relation to operational decisions of the Hospitality Department - Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates - Creating and updating the various Operative Instructions, Manuals and Internal Communications. - Ensuring the drafting and implementation of the Product Plan  - Organizing the activities of the Department on the basis of the service targets. - Checking the manning and the language needs of the staff - Providing operational support to the Hospitality staff. - Checking the quality of services and compliance with operating procedures. - Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development - Performing periodic inspections - Implementing new activities in order to improve Customer satisfaction - Taking part of start-up operations of new structures - Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction Profile: - Good experience in customer service in telco/commodities/outsourcing or leisure sector - Excellent knowledge of english is mandatory - Able to develop a new service model, reshaping the organization and the processes through innovation - Result oriented - Data driven approach - Analytical approach and systematic thinking - Entrepreneurial vision - Project management - Able to deal with change and complexity Location: Genoa

Per un’importante realtà nostra cliente appartenente al settore Hospitality ricerchiamo un/a: SALES MANAGER LUSSO La figura, riportando al Sales Director, sarà responsabile della promozione di partnership a livello internazionale. Principali aree di responsabilità: Sviluppo commerciale del prodotto generando opportunità di vendita in accordo con gli obiettivi di budget condivisi; Gestione ed ampliamento del network con i Partner Commerciali e i Tour Operator; Pianifica dei contratti in base alla clientela al fine di raggiungere i risultati di revenue previsti per il proprio segmento; Partecipazione a Fiere e Workshop internazionali e conseguente elaborazione dei report; Sviluppo ed elaborazione dei contratti in linea con le indicazioni aziendali e costante monitoraggio circa l’andamento delle vendite; Stretta collaborazione con il reparto Marketing nella scelta dei canali promozionali e delle campagne di marketing al fine di influenzare l’andamento delle vendite. Principali prerequisiti: Diploma o Laurea ad indirizzo turistico/alberghiero e similari; Aver maturato un’esperienza pluriennale nella commercializzazione di luxury experience; Conoscenza dei vari player legati al settore turistico – alberghiero;  Ottime capacità organizzative, relazionali e comunicazione, problem solving e forte orientamento ai risultati; Indispensabile disponibilità ad effettuare trasferte sul territorio nazionale/internazionale; Ottima conoscenza della lingua inglese, costituisce un plus la conoscenza di una seconda lingua straniera. Sede di lavoro: Roma  

For a multinational company in the fashion sector, we are looking for a Global Retail Controller. In this role, you will be responsible for: Performance analysis of Italian and foreign Direct Operated Stores; Elaboration of management Financial statements of the DOS chain (budget, forecast, actual); DOS new openings/closure analysis, together with Retail team; Preparation of regular reports for the analysis of net sales, gross margin, OPEX, profit of the Retail Business performance at store level; Being a business partner for the Retail team both at HQ level and Country level, always in strict alignment with HQ Finance team as well; Supporting the Country Managers & Retail Managers in the elaboration of Business Plans and analysis of profitability of Retail investments.   The role will be based in Veneto (near Treviso and Venice)   What do we need: Degree in Economics/Finance/Business Administration; At least 5-7 years of experience in a similar role, preferibly within a Fashion/Clothing Retail Business; Experience within multinationals/complex organizations represents a must; Italian and English fluency, both written and spoken; Excellent knowledge of MS Office (Excel in particular), experience on SAP BPC and/or Microstrategy is a plus. This is a great opportunity for You if: You are able to work independently and work under pressure for tight deadlines. You are a great team player and able to encourage collaboration. You possess good business acumen with an analytical mind, you are very proactive and able to adapt to adapt fast to the changing environment and business needs.

For a multinational company, leader in the automotive sector, we are looking for: HR PROJECT MANAGER & REPORTING The HR Project Manager & Reporting is responsible for coordinating different HR projects focusing on continuous improvement: full potential projects, KPI’s improvement initiatives, process standardization, etc. Strong collaboration with all HR managers of the sites, HRD Operations, HR reporting team, HR central teams, HR teams DL is required. Key Responsibilities Define and implement standards in terms of reporting, routines and KPI’s across ePT globally (USA, Japan, Thailand, India, Germany, Italy, Poland); Optimize and implement new data gathering processes and data management in different systems in collaboration with HR management, Finance and HR reporting team. Define and implement the regular monthly, weekly HR reporting decks Monitor and ensure HR data integrity by controlling the accuracy and consistency of input data within and/or across the BU Coordinate the implementation and reporting of HR KPIs Audit HR processes and act as lead/team member in process improvement projects across the Region Audit HR data and troubleshoot issues;  Support the data governance processes; Coordinate the development of project plans outlining work plans, timelines, roles and resources; Identify and lead cross-functional project teams comprised of project managers, functional experts and local managers; Manage team progress to ensure achievement of all milestones and deliverables; provide updates to senior HR leadership and functional directors of progress through frequent communications of findings at regular intervals via reports and meetings Respond to HR data requests on an ad hoc basis by gathering, analyzing and reporting relevant data to the business. Main requirements: Bachelors’ degree in Economics, Human Resources; Strong background in manufacturing HR Analytics / Reporting (ideally automotive); Experience in designing and leading various HR projects internationally (also from a scratch); Experience in HR data management; Proven ability to effectively work in an “Ulrich model” of HR service delivery, including collaboration with HR Centers of Expertise and off-shore centralized HR Shared Services teams; Demonstrated ability to work independently with a high degree of initiative while also being a team player who works closely with other members of the HR and Operations team; Strong analytical skills. Location: Dolnośląskie area, Poland

For our important customer, we are looking for a: HEAD of CRM Reporting directly to the Chief Customer Officer, the figure will own the customer retention strategy and will be responsible for delighting customers, driving engagement, conversion, and revenue growth. Main Responsibilities: Develop and implement a comprehensive CRM strategy aligned with organizational goals and customer-centric values; Collaborate with senior leadership to align CRM initiatives with overall business objectives; Design, implement, and oversee a new customer loyalty program to drive customer retention and satisfaction; Analyze customer data to identify opportunities for personalized engagement and targeted promotions within loyalty programs; Monitor and evaluate the performance of loyalty initiatives, providing insights and recommendations for continuous improvement; Utilize data analytics and segmentation strategies to personalize customer experiences and drive engagement; Analyze customer behavior and feedback to identify opportunities for improvement and innovation; Lead the development and execution of marketing campaigns to drive customer engagement, conversions, and brand loyalty, working closely with the CRM specialist and with the rest of the Customer team; Develop and maintain key performance indicators to measure the effectiveness of CRM initiatives; Conduct A/B testing and analyse key performance metrics to optimize campaign effectiveness and customer engagement; Oversee the optimization and utilization of Salesforce, maximizing its potential to drive business growth; Ensure seamless integration of CRM systems with other business applications and platforms; Stay abreast of industry trends and emerging technologies to continually improve CRM Capabilities; Develop and nurture one direct report, providing guidance, mentorship, and fostering a collaborative work environment; Provide strategic input on how CRM strategies can support and enhance other business functions; Foster a culture of customer-centricity throughout the organization. Main Prerequisites: Bachelor degree in Business, Marketing, or a related field. Master degree is a plus; 6+ years of experience in senior-level CRM roles; Strong analytical and critical thinking skills ; Strong Salesforce platform expertise; In-depth knowledge of CRM data analytics and customer segmentation strategies; Strong business and commercial acumen; Detail-oriented with project management attitude; Passion for food and the world of dining is a plus. Workplace: Milano or Castelvetro di Modena. Travel for 20% of the time to Castelvetro di Modena

Per un importante gruppo leader nel proprio settore ricerchiamo un/una:                         FIRMWARE ENGINEER Principali attività: Pianificazione, sviluppo, documentazione e implementazione del firmware Manutenzione progetti firmware e gestione revisioni Raccolta e analisi dei requisiti Test del firmware Competenze e requisiti richiesti: Laurea in ingegneria elettronica o informatica Esperienza di 4-5 anni nel medesimo ruolo Conoscenza approfondita di schede elettroniche analogico/digitali con utilizzo di microcontrollori a 8/32 bit Esperienza di programmazione (firmware) per microcontrollori con linguaggio “C” ed assembler Familiarità con le piattaforme basate su ARM Conoscenza del circuito I/O, elaborazione del segnale, interfaccia UART/I2C/SPI, comunicazioni seriali come RS485 Conoscenza di schemi elettrici/elettronici Capacità di utilizzare strumenti ed apparecchiature di misura per l’elettronica (emulatore, oscilloscopio, generatori, analizzatori, etc.) Buona conoscenza della lingua inglese Sede di lavoro: Torino

On behalf of our client, a global leader in the hearing care retail industry, we are currently looking for a : REGIONAL INTERNAL AUDIT MANAGER Reporting to Chief Internal Audit &amp and Risk Management Officer (based in Italy), the person will be responsible for the execution and the supervision of the activities related to the annual Internal Audit Plan of the Region. Main responsibilities: Within the Internal Audit & Risk Management department, the candidate will be performing the support in the definition of the risk-based Audit Plan for the region; Plan, coordinate and supervise the execution of audits and assessments, leading teams composed by both internal resources and/or external consultants, to be carried out within the Region as well as in other Regions/Countries where the Group operates; Plan, coordinate and supervise the execution of follow-up audits, assessing the implementation of the corrective measures set in the audit reports and agreed upon with the owners of the audited processes; Coordinate the continuous monitoring process in order to ensure that the implementation of the action plans included in the audit reports meets the deadlines; Provide value-adding advice and expertise on various aspects of the audit processes and internal controls, not only in favor of the Internal Audit & Risk Management Department but also, when requested, to all Group Departments, especially at regional level; Analyze in detail business areas and processes in order to support the management in the identification and evaluation of the main risks and internal controls; Communicate effectively, verbally and in writing, by adopting appropriate communication styles with all levels of the organization and remaining open to other opinions or new ideas; Write meaningful reports and presentations; Be always updated on the latest professional evolution and share best practices, tools and testing methodologies, contributing to the projects and evolution of the Internal Audit & Risk Management Department. Main requirements: MsC in Economics/Business Management; Proven professional experience in enterprise risk management; At least 5 years of professional experience with a primary accounting/consulting firm and/or a risk management function in a multinational Company; Knowledge of risk and control frameworks; Analytical and technical skills; Willingness to travel (up to 40%); Experience in working in a diverse multi-cultural environment; Fluent in Chinese and English (both written and spoken). Workplace: Singapore (preferably) or China (Shanghai).

On behalf of our client, a European company specialized in the production of vision systems, we are currently recruiting a FIELD SERVICE ENGINEER (GERMANY)   Our client is a leading company specialized in the production of vision systems for pharmaceutical companies and packaging machines manufacturer, recently acquired by a WW leader of packaging solutions and services for the pharmaceutical industry. They are now seeking to hire an experienced Field Service Engineer in Germany for DACH Market. TASKS AND RESPONSIBILITIES: Vision and traceability systems installation, configuration and assistance (on-line and on-site) of software products for pharmaceutical packaging lines Software and Hardware debug on site Creation of reports and problems analysis execution of validation protocols Support for product testing and troubleshooting Customer consultancy and training REQUIREMENTS: Science Bachelor’s Degree or Master’s Degree in Computer, Electronic or Biomedical Engineering Fluent written and spoken German and English Strong skills on O.S. Windows and Hardware PC Knowledge of OOP (Object Oriented Programming) and Data Base Microsoft SQL Server Knowledge of main Network Protocols Willing to travel in Germany and abroad often Experience in pharma vision applications preferred Knowledge of packaging machines and packaging processes   Work location: Frankfurt or Stuttgart area

Sei interessato ad entrare in un team multifunzionale dedicato allo sviluppo di una nuova soluzione frenante, altamente innovativa con l’obiettivo di accrescere l’efficienza degli impianti frenanti dei veicoli e poter contribuire a ridurne le emissioni? Brembo sta perseguendo la sua mission attraverso soluzioni sempre più green ed innovative e con il supporto di Consea è alla ricerca di profili ingegneristici da inserire nel proprio organico. Potresti far parte anche tu del gruppo dedicato a questa innovazione tecnologica, cosa aspetti?   PROJECT ENGINEER   ABOUT THE JOB   Siamo alla ricerca di una persona da inserire all'interno della Global Business Unit Dischi – Technical Development che si occuperà di:    - assicurare la pianificazione, il coordinamento e la verifica, in accordo con il proprio responsabile, delle attività di progettazione, prototipazione e sperimentazione fino a ottenere la delibera tecnica del prodotto e la sua validazione da parte del Cliente;   - garantire il riferimento tecnico all’interno della Piattaforma per le attività di progettazione, sviluppo e validazione del prodotto e la verifica delle attività di avanzamento dei progetti aggiornando il Piano di Sviluppo, misurando gli scostamenti, analizzandone le cause e attivandosi per la loro risoluzione.   Minimun requirements:   - Laureati/e in Ingegneria Meccanica;  - Esperienza di circa 2-3 anni maturata in ruoli analoghi e in contesti aziendali strutturati;  - Ottima conoscenza della lingua inglese;  - E’ richiesta la disponibilità ad effettuare trasferte in Italia e all’estero.   Sede di lavoro: Stezzano (BG)

Il nostro Cliente è un Gruppo internazionale che ha sedi in Italia e all’estero e che opera nell'automazione e nella robotica sviluppando macchine e tecnologie ad elevata produttività e servizi digitali ad alto valore aggiunto, con un approccio costantemente orientato alla sostenibilità così da soddisfare le esigenze di competitività e innovazione dei propri clienti, dislocati in tutto il mondo.  Per il proprio Headquarter, situato in Italia, è alla ricerca di un    Logistics Manager che opererà riportando direttamente al Global Operations Director. Il candidato ideale, in possesso di una solida esperienza maturata all’interno di aziende strutturate, dovrà assicurare la gestione, pianificazione e corretta esecuzione dei flussi di logistica inbound e outbound per i business aziendali. Principali responsabilità del ruolo: Definizione di piani e strategie per il corretto funzionamento dei flussi di logistica in ottica di soddisfacimento delle esigenze di business e dei piani di produzione. Gestione dei flussi di approvvigionamento verso i magazzini aziendali, del controllo qualità in accettazione, nonché della movimentazione materiali verso le baie produttive, nei modi e nei tempi, previsti dai piani di produzione. Gestione delle spedizioni delle commesse aziendali per società clienti Europee ed Extra-Europee, assicurando i tempi di consegna previsti dai programmi aziendali. Si richiede una conoscenza professionale della lingua inglese.   L’Azienda Cliente è in grado di offrire un inquadramento in linea con le caratteristiche del profilo. E’ prevista la possibilità di riconoscere un eventuale contributo per la relocation geografica. La sede di lavoro è in Abruzzo.