For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:                                          Customer Service Manager Main responsibilities: - Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers - Acting as point of reference in relation to operational decisions of the Hospitality Department - Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates - Creating and updating the various Operative Instructions, Manuals and Internal Communications. - Ensuring the drafting and implementation of the Product Plan  - Organizing the activities of the Department on the basis of the service targets. - Checking the manning and the language needs of the staff - Providing operational support to the Hospitality staff. - Checking the quality of services and compliance with operating procedures. - Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development - Performing periodic inspections - Implementing new activities in order to improve Customer satisfaction - Taking part of start-up operations of new structures - Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction Profile: - Good experience in customer service in telco/commodities/outsourcing or leisure sector - Excellent knowledge of english is mandatory - Able to develop a new service model, reshaping the organization and the processes through innovation - Result oriented - Data driven approach - Analytical approach and systematic thinking - Entrepreneurial vision - Project management - Able to deal with change and complexity Location: Genoa

For a dynamic company part of a foreign industrial group leader in its sector, we are researching : Managing Director   of the Italian distribution operation Division. The candidate should have an entrepreneurial and intercultural personality with clear focus on results, both in operations and business development. He will have to ensure the company long-term technological leadership and innovative capability, modernizing and optimizing processes according to the Operational Excellence Standard in terms of efficiency and performance, as well as supporting the group sales teams to ensure the group growth in the distribution activities. The position will report to the Group CEO (President).   Objectives The aim is to successfully continue the growth of the unit and to intensively develop the Italian and Export market in order to increase sales and earnings in a sustainable manner and to implement a continuous improvement culture in Operations.   Responsibilities and goals: Realization of profitable growth, increasing market share, especially in the distribution business, identification and systematic development of new markets and further strengthening the brand including monitoring competitors and other market conditions Expanding and maintaining sustainable customer relationships and attracting new customer; Development and implementation of measures derived from the group strategy and presenting these in a roadmap with clear milestones to ensure the long-term direction and operational management of the company; Proposing and executing an operational strategy consistent with the company growth ambitions, through promotion of the group continuous improvement tools and trough budget investment proposal with a full P&L responsibility Optimization and modernization of value creation processes, including the creation of efficient structures and achievement of operational excellence monitoring the Industrial activity. Monitoring plant performances and production to plan trough improvement of the main indicators (Safety Quality Cost Delivery Motivation) Create a relationship based on trust and constructive collaboration with the other sister companies and Head Quarter in general. Work closely with other country MDs to ensure potential alignment of business activities, taking full advantage of existing resources and potential synergies in product /technical developments elsewhere within the Group. Establishment of a modern management and performance culture, together with people development that encourages innovation and meets the development needs of junior staff and key talent in particular. Maintain and development of the Business Unit’s ethics and professionalism.     Skills and requirements: Degree in Engineering, an additional General Management qualification would be an advantage; Fluent knowledge of English language, French is a plus; Several years of professional experience as a generalist, managing autonomous business units or divisions with P&L-responsibility in Italy; Used to reporting duties and forecasting. An extensive experience in international B2B operations, sales and business development in the field of technically advanced products/solutions are mandatory; Previous experience in well-known medium-sized industrial manufacturing companies with a knowledge of Lean Manufacturing standards, ideally in the field of medium to high volume assembly operation or automotive tier 1/tier 2 operations with a track record; A solid experience (and mentality) in leading change/transformation/restructuring, as well as in process optimization is a plus; Ability to coach others, to establish and follow up goals for team members. Will relish new challenges and work well under pressure Excellent business acumen, able to identify Business Development opportunities Results oriented/achiever with a hands on approach Change oriented and customer centric Adaptive/open-minded, with a flexible mindset Drive, passion and entrepreneurial spirit Analytical mind, structured, well organized Used to work closely with a HQ abroad High integrity/value based person/trustworthy   Willingness to travel.   Forseen Level: Executive   Location Marche    

For our Client, leader in the healthcare sector, we are looking for a:   Head of E-commerce Key Responsabilities: Explode in E-commerce with sustainable growth / business model for the future Maximize the aggressive growth and continue to grow our topline sales of e-commerce Execute with excellence the new commercial strategy and segmentation Deliver perfect online execution (Distribution, Availability, Visibility & Desirability) and operational excellence Synchronize eCommerce Promo Plan with media and offline promo plan to massify impact and alleviate risk of price channel conflicts Maintain the profitability of the channel by applying the new commercial strategy and investing more in the winning customers (Amazon, Top pure players and potential new customers) Embed eCommerce at every step of product development, pricing, promotional planning and advertising Deliver successful format management and drive channel differentiation (eCom exclusive Skus, virtual bundling to drive up price mix, Amazon basket to improve retailer profitability on low-facial value ranges) Assists in the planning, establishment, and maintenance of account relationships within assigned named/key accounts Monitors competitors activity in each account and participates in the development and implementation of appropriate response strategies Develops the personal and technical capabilities of the e-Commerce team to meet business needs. Works with Senior Management to identify business priorities and assigns resources accordingly   Knowledge & experience   University Degree Typically, a minimum of 8 years work experience required Desirable Advanced English   Skills & Abilities   Ability to solve problems and handle multiple tasks simultaneously Entrepreneurial minded, creative, forward thinking, innovative, flexibility and can-do attitude Ability to own projects and assume responsibility without hand-holding Strong interpersonal, organizational and time management skills   Place of work: Rome (Italy).  Smart working, twice weekly at the office.  

For a multinational company operating in packaging sector, we are looking for a  BUSINESS DEVELOPMENT MANAGER FOOD & BEVERAGE ITALY AND EMEA AREA   Main activities and responsibilities: Develop a comprehensive and aligned business development plan, for the assigned portfolio and end market. Maximize business opportunities across the multiple product categories (mainly in food & Beverage) and the respective manufacturing plants. Identify the market needs of the region introducing new product development opportunities to   cover potential market gaps if necessary. Establish, develop and maintain relationships with key customers, market players, internal and external stakeholders. Work with MKTG, Sales Manager food & Beverage and Sales director to understand and deliver internal business requirements, produce effective MKTG campaigns and maximize the tools available for prospection. Connect with teams in the associated manufacturing plants, especially Lodi Plant. CRM reporting and monitoring to plan key sales actions in short, mid and long therm. Participate to the cross functional meetings with the manufacturing plants to facilitate communication, influence key decisions and maximize business opportunities. Build sales budget for the region together with the sales directors to plan and deliver sales growth on annual basis. Visit regularly key customers and prospects (target business trips around 50% of the time) Complete strategic account plans in CRM and deliver it Renew and establish new customer contract agreements for key business opportunities. Qualifications, personal and technical skills Past experiences in the same role, minimum five years. Bachelor’s engineering degree/technical matters or at least 10 years strong technical background/experience. Knowledge of food & beverage Market and key actors (fillers, customers). Strong listening skills, customer focused, ability to manage own time, organize and prioritize numerous activities, excellent problem solving skills. Fluent knowledge of English language. Leader person, KPI oriented, customer orientated, problem solving oriented. Location: hybrid work with base in Lodi (MI) plant

On behalf of our client, a North American company producing and selling pressure equipment, we are currently recruiting a Manufacturing Engineer Reporting Line: China General ManagerLocation: Pinghu (Jiaxing), China We are seeking a seasoned Manufacturing Engineer. This role involves close collaboration with the engineering team at headquarters in NA, focusing on innovative project development, quality improvement, and efficiency enhancement.Responsibilities Design and Development: Develop and refine manufacturing processes for power equipment. Collaborate with the engineering team in HQ to ensure design compatibility and projec alignment. Hands-on Product Development: Engage in the hands-on development and testing of new products. Work directly with the fabrication and CNC departments to bring designs to life. Quality and Efficiency Improvements: Identify areas for potential quality and efficiency improvements within the manufacturing process. Implement changes and monitor their impact on production quality and output. Help push the organization to a quality first mindset Collaboration with Departments: Work closely with the fabrication, CNC, production, and manufacturing departments to ensure seamless operations. Facilitate communication and collaboration between departments to meet project goals. Training and Mentorship:Develop training programs and materials for the quality control department. Mentor and train quality control staff to enhance their skills and understanding of manufacturing processes and quality standards. Documentation and Reporting:  Prepare detailed technical documentation, including process designs, improvement plans, and quality reports.  Provide regular updates and reports to management and the HQ engineering team. Requirements and Qualifications  Bachelor’s degree in Manufacturing Engineering, Mechanical Engineering, or a related field. A Master's degree is a plus.  5-10 years of experience in manufacturing engineering, preferably in the power equipment manufacturing industry. Proven experience in designing and developing manufacturing processes and systems. Hands-on experience with fabrication and CNC processes. Strong understanding of manufacturing engineering principles and practices. Proficiency in CAD software and manufacturing process simulation tools. Excellent problem-solving skills and attention to detail. Effective communication and collaboration skills. Ability to train and mentor team members. Proficiency in English is required; proficiency in Mandarin is a significant advantage. If you are interested to know more about the opportunity, please send your CV to Mr Massimo Boero at: m.boero@conseachina.com

For a leading Tier 1 multinational company in the Automotive sector, we are looking for a:   AUTOMATION ENGINEER   The figure, included in the Automation & IoT Department, reporting directly to the Division Manager, will have the following responsibilities:   To develop, in codesign with supplier during the preliminary concept of the product/project, the needed suitable automation solutions to guarantee the best balance between local labour cost and investment amount, consistently with process variable cost estimation in the offer phase To define the technical specifications ( including machine description, capability with parameters and required standard,..) of the machinery or tools related to the involved section of the process ensuring the application of the standards To collaborate with the Purchasing dept. in the supplier Machinery/ tools nomination phase through the offer analysis To collaborate with Product Design for the tools feasibility To manage the investments of the machinery / tools ensuring the adherence of the spending according to the foreseen cost in the offer phase To define the supplier activities schedule for each machinery / tools, consistently with the overall product development Gantt. To monitor the construction progress status, visiting periodically the supplier site and defining, in case of deviations, suitable recovery action plans agreed with Process Leaders To ensure the supervision of the technical test of the machinery / tools at the supplier site, verifying the compliance with technical requirements and expected cycle time target; to give the approval for the machinery / tools transfer to the manufacturing plant according to the existing acceptance rules To define the typology and the amount of materials and auxiliary tooling that are necessary for the testing of the machinery To manage machinery / tools modification and tuning after each test To organize, in case of specific dedicated project, the FMEA process in order to identify the quality risk of the product and put in place the automatic controls To guarantee the availability of make components (by soft or hard tooling) consistently with the product development plan To coordinate the machinery / tools handover to the manufacturing plant coordinating the activities related to the industrial trials in collaboration with the plant To coordinate the installation and acceptance and of the machinery/tooling, monitoring and confirming its capability with the plant Production Engineering for the final approval To provide the plant Production Engineering with the technical data (machine guide, utilization manual, spare parts list,..) concerning the new machinery / tools , supporting them in the training of the involved associates To collaborate in the definition of the required actions to set up the area of the installation of the machine ( including water, air, electric energy ,..) and to guarantee the legal and safety compliance To collaborate in the preparation of the preventive maintenance sheets/plan and manual To collaborate with the Production Engineering of the plant in the machinery modification and improvements. To support the plants in the kaizen activities collecting the improvement ideas and defining potential new standards     Skills requested:   Mechanical design Basic electrical design knowledge Machinery directive (Safety) Vision Systems Robots Spec definition & Project management Economics English  

Per un’importante azienda operante nel settore alimentare, ricerchiamo un/una: RESPONSABILE MANUTENZIONE & ENGINEERING La risorsa, a riporto del Direttore Industriale e del Direttore Tecnico, si occuperà di garantire l’efficienza degli impianti (elettrico, meccanico e automazione) e delle utilities dello stabilimento nel rispetto delle politiche definite, del budget e degli standard di qualità, igiene, sicurezza e GMP in ottica di miglioramento continuo. Principali responsabilità: Applicare le politiche di manutenzione definite con la Direzione Tecnica e la Direzione di Stabilimento proponendo e definendo i piani annuali di intervento, il relativo budget e gli obiettivi del proprio reparto: fermo macchina, tempi di ripristino, magazzino scorte, ecc.; Sviluppare ed attuare il programma di manutenzione preventiva e revisione annuale finalizzato alla riduzione dei fermi macchina e dei costi di manutenzione ed energetici; Garantire la tempestiva realizzazione degli interventi di manutenzione ordinaria (elettrica e meccanica ed elettronica) segnalati dagli operatori di linea e loro responsabili e dai tecnologi e dal reparto qualità; Proporre al Direttore Tecnico piani e progetti di miglioramento continuo dell’efficienza degli impianti e risparmio energetico attraverso l’analisi periodica dei guasti e dei problemi emersi e le implicazioni economico/organizzative; Supportare il Direttore Tecnico nei progetti di nuove installazioni fornendo, per la propria area di competenza, consulenza nella fase di stesura del progetto e coordinamento delle maestranze interne/esterne nella fase operativa di realizzazione; Garantire la corretta ed ottimale gestione del magazzino ricambi attraverso la definizione dell’allocazione dei pezzi e delle indicazioni per l’approvvigionamento e/o il ricondizionamento nel rispetto dei costi e delle linee guida aziendali; Assicurare la corretta gestione dei fornitori esterni attraverso la valutazione in fase di scouting dei requisiti e dei costi sulla base delle linee guida interne, il coordinamento e supervisione in fase di azione e la valutazione della conformità degli interventi alle richieste; Assicurare un’efficace gestione delle risorse umane coordinate; Contribuire a promuovere all’interno dello stabilimento una cultura della Qualità e di Lean Manufacturing Requisiti principali: Laurea in Ingegneria o cultura impiantistica equivalente; Esperienza nel ruolo di 5 anni con gestione di risorse in aziende di processo con forte attenzione su igiene/qualità (food plus) in contesti complessi ed elevato tasso di automazione; Conoscenza professionale della lingua inglese; Lean manufacturing; Leadership e gestione delle risorse umane; Orientamento agli obiettivi Orientamento al miglioramento continuo Analisi e pianificazione Problem Solving. Sede di lavoro: Provincia di Novara

For a prestigious and multinational company, leader in its sector, we are looking for a:   MANUFACTURING ENGINEERING MANAGER The Manufacturing Engineering Manager, reporting to Plant Manager, is responsible for designing, implementing, and reviewing the procedures and equipment involved in the manufacturing process. Their duties include, but are not limited, on researching automation techniques, testing new systems for efficiency and planning factory layouts to optimize production.   Main activities and responsibilities: Ensure that the company’s manufacturing processes are in compliance with all government laws and regulations. Analyze production processes, schedules, methods and other data and then provide management with reports containing the data and statistics to enable management to better understand future requirements needed for the manufacturing process. Process measurement (OEE, capabilities, cycle time, balancing, desaturation). Review and calculate labor, material and other production costs along with reviewing schedules and future production requirements to assist management in decision making. Analyze and plan workflow, equipment placement and space requirements to improve manufacturing efficiency. Project tracking. Personal and professional skills: Master degree in Mechanical Engineering or similar. Knowledge of mechanical machining and assembly processes. Knowledge of Lean Manufacturing systems and the main production efficiency techniques. Knowledge and familiarity of the main performance KPIs (OEE, MTBF, MTTR, ...). Professional and personal leadership skills. Strong result and change orientation. Good organizational and team management skills. Full knowledge on English language. Place of work: Veneto

We are looking for a Talent Acquisition Specialist for a prestigious luxury multinational company. Reporting directly to the Talent Acquisition Manager for Italy & Switzerland, you will be an integral part of the Corporate Talent Acquisition Centre of Expertise and play a critical role in meeting hiring requirements and contributing to the company’s growth. Your focus will be on sourcing and selecting talent, managing the recruiting process, and optimizing systems to ensure an efficient, inclusive, and competitive recruitment plan. KEY ACCOUNTABILITIES • Identify and attract talent to meet corporate hiring requirements by creating and posting job requisitions, conducting thorough research, and sourcing potential candidates. • Streamline recruitment processes to enhance efficiency, inclusivity, and competitiveness by managing the full recruiting process, including interviews, evaluations, and applicant testing, ensuring a great and smooth candidate experience. • Implement a comprehensive recruitment strategy aligned with company goals, organizing recruiting days and other events to engage with potential hires. • Analyze and interpret data to identify hiring trends and help execute more effective hiring strategies. • Work closely with the Talent Acquisition Manager for Italy & Switzerland and other Talent Acquisition teams to create and implement sourcing strategies. • Collaborate with HR Business Partners to collect recruiting needs, provide updates, and exchange feedback. • Partner with Hiring Managers throughout the recruiting process to ensure alignment and provide excellent service. • Contribute to the company’s growth and success by attracting and selecting the best talent, supporting the achievement of strategic objectives. • Support employer branding strategies by spreading the company’s values and culture to attract top talent.KEY REQUIREMENTS • Relevant experience as a recruiter within a multinational company. • Highly knowledgeable about recruitment processes; expertise in IT functions is a plus. • Excellent communicator with exceptional interpersonal skills, both within the team and with business partners. • Able to set priorities and perform under challenging deadlines, maintaining confidentiality and high ethical standards. • Capable of helping partners navigate complex situations, driving successful outcomes while effectively setting expectations. • Sensitive to Inclusion and Diversity themes. • Proactive, curious, and with a positive approach. • Proficient in MS Office (Excel and PowerPoint are a must). • Knowledge of Workday and Eightfold is a plus. • Fluent in Italian, English, and French. Place: Milan

Per importante Gruppo industriale italiano, leader nel suo settore, ricerchiamo: Corporate Quality Manager Descrizione della posizione: Si tratta di una posizione nuova ed estremamente strategica per l'azienda. Pertanto il candidato dovrà  definire e strutturare il ruolo insieme all'azienda, gestendo e dirigendo le attività in ambito qualità di tutti i plants per garantire il raggiungimento degli obiettivi fissati e promuovendo il miglioramento continuo e lo sviluppo prodotto. Principali attività: Gestire e dirigere le attività relative ad Assicurazione Qualità, R&D e qualità fornitori; Partecipare alla Pianificazione di medio termine quantificando, in collaborazione con la Direzione, le attività di assicurazione della qualità, di controllo della qualità, R&D; Garantire, negli stabilimenti, l’efficacia ed efficienza dei controlli e delle attività di collaudo e della costante rilevazione e misurazione della qualità dei materiali e dei prodotti provenienti dai fornitori; Gestire il manuale di Assicurazione Qualità interno, definendo, formalizzando e diffondendo all’interno dell’azienda i Master dei Piani di Controllo Qualità e delle procedure operative; le specifiche di accettazione dei materiali e di processo; le norme interne e gli standard internazionali riguardanti la qualità; Coordinare le attività per garantire la conformità e la coerenza del sistema di Gestione Aziendale per la Qualità alla norma UNI EN ISO 9001 nell’ottica del miglioramento continuo; Fornire le elaborazioni richieste dalla Direzione Generale per la valutazione delle prestazioni qualitative di fornitori e reparti produttivi, segnalando i risultati delle verifiche ispettive e proponendo eventuali azioni correttive; Collaborare con la funzione dedicate nello sviluppo dei fornitori delle materie prime e dei prodotti in riferimento alla qualità, per gli stabilimenti italiani e le filiali estere; Collaborare con Industrializzazione, Direzione Tecnica e Direzione Operations nelle attività per la validazione dei nuovi processi ed il corretto trasferimento della produzione nelle filiali estere, per quanto riguarda la qualità del prodotto e dei processi; Collaborare con Operations e Industrializzazione nella definizione e realizzazione di nuove soluzioni impiantistiche; Interfacciarsi con le funzioni aziendali coinvolte, nella definizione dei programmi di training su tematiche di Qualità per lo sviluppo delle competenze delle diverse aree aziendali. Competenze e requisiti richiesti: Consolidata esperienza internazionale di almeno 7/8 anni come Quality Manager di più stabilimenti maturata presso realtà industriali complesse, preferibilmente del settore Automotive o del Bianco; Laurea in Ingegneria Meccanica, dei Materiali, Gestionale; Elevate doti di Leadership; Approfondita conoscenza di tecniche di Project Management; Conoscenza fluente della lingua Inglese. Sede di lavoro: Reggio Emilia Area