IT Help Desk Support - Consea
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As an IT supporter your daily responsibilities will be to swiftly and in a structured manner handle inquiries
from your local coworkers at the Milan offices, and once a week you will have the opportunity to visit the
production site . You will solve problems ranging from CAPS LOCK during login to more
complex issues related to mobile phones, PCs or tablets used by the business. But you will also train your
colleagues on how to use their tools in the most efficient way to solve their daily tasks.

You will be fully supported and trained by your international colleagues from either
headquarters in Denmark, or from IT colleagues all around Europe. You will join the IT Service Delivery
department , where you will also have possibility for personal growth and technical

The IT platform is based on Microsoft 365 and we expect you to have a high level of experience with
troubleshooting the applications within this portfolio, such as Outlook, Teams and OneNote. The
production platform is SAP based, so some experience with the SAP products is a plus, but not a
requirement, as it is fully supported from HQ. Some experience with Cisco networks and Windows Server is
Daily tasks
- Handle inquiries from colleagues when their IT is creating problems
- Prepare PCs and phones for new colleagues
- Guide users about processes and how to use the Microsoft 365 applications
- Work with colleagues in the company HQ and escalate if necessary
- Order new hardware and manage local software licenses

Skills required
- High level of written and oral English
- Fluent in Italian
- Relevant Microsoft certifications or training is preferable such as for Windows 10, Microsoft 365
- Good understanding of ITIL processes or relevant certifications/trainings
- Ability to communicate effectively with customers, both technical and non-technical
- A high level of patience and a service mindset
- A good sense of humour and a structured approach to work

Availability to travel 1/2 days per week


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