© Consea 2022. All right reserved
© Consea 2022. All right reserved
Per un’importante realtà nostra cliente ricerchiamo un/a:
CUSTOMER CARE LOYALTY & CRM MANAGER
Sarà responsabile della definizione delle azioni di retention e dei programmi Loyalty in linea con le strategie marketing e di vendita tramite analisi della customer experience nei punti vendita e KPIs
Principali aree di responsabilità:
Progettare, aggiornare e mantenere programmi loyalty in collaborazione con agenzie esterne, assicurandone la corretta applicazione all’interno dei punti vendita;
Gestire le agenzie creative esterne che collaborano con l’Ufficio per la definizione di strategie e la realizzazione di contenuti dei programmi;
Garantire analisi strategiche in merito all’attuale clientela servita e al target prefissato, al fine di definire azioni di fidelizzazione, anche basate su competitor e sulle best practice/trend di mercato;
Analizzare metriche di performance dell’attuale panel di prodotti (Market e Somministrazione), con l’obiettivo di definire iniziative di retention e programmi fedeltà quali azioni promozionali e di scontistica, gadget omaggio, punti fedeltà, ecc.;
Monitorare le performance della campagna di loyalty presso i punti vendita attraverso l’analisi costante di KPIs, sondaggi e indagini verso la clientela e, ove necessario, progettare ed attuare azioni correttive;
Garantire il corretto indirizzamento e monitoraggio dei reclami e i quesiti provenienti dalla clientela e dagli Store Manager sui diversi canali in ottica di potenziare la customer retention e migliorare il servizio e i prodotti erogati;
Allineare periodicamente il Chief Customer Officer in merito alla performance delle campagne con reportistica e, ove necessario, effettuare azioni di escalation per la gestione di reclami ricorrenti e/o significativi.
Principali prerequisiti:
Conseguimento della Laurea Magistrale o Triennale;
Conoscenza e capacità di analisi ed interpretazione dei KPIs di riferimento;
Spiccata proattività, creatività e doti relazionali;
Buona conoscenza della lingua inglese.
Progettista esecutivo /Disegnatore tecnico Job overview: la risorsa si occuperà della progettazione esecutiva di allestimenti di stand, eventi, showroom, mostre e della supervisione dei lavori in cantiere. Riporto: Responsabile Ufficio Tecnico Istruzione e formazione: Diploma di Geometra, Perito o simili e/ o Laurea in Disegno Industriale o similari. Conoscenza della lingua inglese parlata e scritta Esperienza: almeno quinquennale nel settore Soft Skills: metodo e precisione; flessibilità; dinamismo Sede di Lavoro: provincia di Milano con disponibilità a trasferte presso i cantieri.
For an important consulting company, leader in the supply of technological solutions in the Manufacturing and Engineering field, we are looking for: PLM SENIOR CONSULTANT AND PLM CONSULTANT The person will be included in the BU dedicated to the supply of methodological and technological solutions to support the engineering and development process of industrial products and will provide support to customers by focusing on the design and implementation of dedicated solutions. Technical and personal skills: PLM functional and processes experience (1 to 5 years of experience), preferred platform PTC or Dassault. Passion for innovative trends related to configuration and integration of PLM platforms. Development skills with Object-Oriented programming languages (Java, C++, etc…). Development skills in Web Services and REST APIs. Development skills with Web Programmig Language (JavaScript, HTML, Node.js, etc…). Ability with SQL and relational Databases (Oracle, MySQL, etc…). Experience in collecting requirements, writing functional documentation, data analysis and reporting. Experience in process assessment and design. Basic technical skills (basic programming skills, database management, etc…). English good. Good communication and interpersonal skills. Good team working and problem-solving skills. Availability to travel. Place of work: Turin or Padova (hybrid-work)
For a multinational operating in the fashion sector, we are seeking a FInancial Statement Manager. Responsibilities: Reporting and Coordination: Report to the Corporate Reporting Director and coordinate various phases of the financial closing process, including Monthly, Quarterly, Year-end, Budget, and Forecasts Consolidated closing. Ensure accuracy of data input into both group Managerial and Statutory reporting systems, aligning with the accounting system. Financial Reporting: Produce and ensure accuracy of all externally relevant financial reports including balance sheets, cash flows, and mandatory reports for statistical purposes. Data Analysis and Collaboration: Collaborate with all departments of the Financial office for monthly data analysis. Audit Coordination: Coordinate the collection of data requested by audit firms and serve as the primary internal reference for consolidated financial statements within the company. Internal Controls: Implement internal controls to ensure the accuracy of financial reporting. Accounting Standards: Collaborate with General Accounting to identify correct accounting representation according to international accounting principles. Ad Hoc Reporting: Provide financial reports and ad hoc presentations as required. IFRS16 Compliance: Oversee backup calculation and subsequent accounting under IFRS16 principles. Skills: Education and Experience: Master's degree in economics-related disciplines with 5-8 years of work experience. Accounting Knowledge: Excellent knowledge of accounting principles, consolidation processes, and principles. Finance Processes: Familiarity with finance processes within multinational groups. Language Proficiency: Excellent proficiency in English language (CEFR C1). Preferred Qualifications: Professional Experience: Experience gained in audit firms/corporate reporting teams or finance function of major multinational groups. CPM Reporting Tools: Knowledge and previous experience with managerial CPM reporting tools/systems (BPC as a plus) Workplace location: Veneto
Mission: Supportare il Business assicurando le attività di previsione e controllo dei principali fenomeni economici e patrimoniali dei plant produttivi, supportando le Direzioni di riferimento nella raccolta, analisi e valutazione dei dati e nella definizione delle azioni necessarie, eseguendo le analisi utili per le valutazioni di investimenti e redditività. Coordinare il processo di chiusura gestionale mensile, trimestrale e di fine anno, per la/le Business Unit di riferimento e consolidare i risultati delle altre BUSINESS Unit o Direzioni sulle quali opera come coordinatore Attività: Supportare nella valutazione economica di attività di investimento, acquisto, dei costi di ciascuna Unita’ Produttiva Predisporre i dati per lo sviluppo della reportistica di gruppo a livello settimanale, mensile, trimestrale e di fine anno Supporta il Direttore Supply nelle seguenti aree: 1- Determinazione e verifica della produttività ed efficienza industriale, rilevando e controllando i costi della manodopera e delle linee industriali 2- rilevazione degli scostamenti tra costo d’acquisto e costo standard (PPV) in sede di approvvigionamento delle materie prime/imballi industriali 3- rilevazione degli scostamenti tra costi effettivi e tariffe standard 4- Assicura al Direttore Supply Chain tutta la reportistica di controllo della sua area 5- Presidia il corretto svolgimento di tutte le attività di chiusura mensile connesse con l’area del Costo del venduto
For an important multinational company operating in pharma sector, we are looking for: BRAND MANAGER RESPIRATORY & PAIN Reporting to the Marketing Director Central Europe and Russia, this person will support the Marketing team in the development of OTC market for Central Europe and Russia Region. Main activities and responsibilities: Manage and develop P&L and driving market growth. Maintain a company or individual’s public image through the implementation of marketing initiatives. Make decisions about the cost of branding and analysing trends in customer spending. Build relationships with influencers, journalists and media outlets. Oversee social media accounts and ensure brand consistency. Communicate with company executives, marketing personnel and public figures. Complete research into industry trends and public perception. Aid in the creation of marketing and advertising campaigns to strengthen the client’s brand identity. Develop custom marketing and advertising strategies. Create designs and layouts for media outlets. Write pitches, blog posts and articles. Conduct meetings with clients. Oversee marketing staff. Technical and personal skills: Between 2 and 3 years schooling. Minimum 5/6 years of experience in the role in pharma company. Knowledge of respiratory, pain and/or cough products. Experience in managing international projects. Customer-focused mindset with strong communication skills. Target oriented team player. Target oriented approach. Team spirit and can do attitude. Fluent in English. Place of work: Hybrid work with a based in Milan (Central and South Region HQ)
For a multinational industrial group, leader in its sector, we are looking for a Corporate Logistic Manager. The candidate will report to the Procurement & Supply Chain Director and actively participate in defining the Supply Chain group's strategy, ensuring constant support to all the company's functions. It’s a strategic role with occasionally mixed with operative activity. Specifically, she/he will be responsible for: Coordinating and supervising functionally Local Logictic teams (6 plants worldwide, also defining with them the management strategies and policies for all supply chain processes); Managing a small Corporate Supply Chain team; Leading the Managers responsible for the regions to ensure the strategic oversight of the entire supply flow, warehouses, and product distribution; Constantly monitor the KPIs of the areas under her/his responsibility to identify, define, and implement any improvement action on process stages; Defining and enforcing turnover and networking capital; Ensuring, through the management of its resources, the maximization of the execution of the order portfolio and, at the same time, the minimization of inventories in compliance with the customer service level objectives for the reference plants and/or processes Coordinating her/his direct subordinates in the adoption of a culture of continuous improvement and supervising the consequent improvement actions; Defining project teams and governance models to facilitate the collaboration between Supply Chain and the various corporate entities; ensuring maximum integration of logistics processes Taking part in the improvement of the organization being part of Group Digilization program, promoting the development of tools for load analysis and aggregation at a multi-plant level for all the Division's plants; The ideal candidate has: Technical or economic university degree; Significant supply chain management experience (5-10 years) within multinationals operating in the automotive or engineering sector; Proven managerial, people management, and motivation skills; Central level planning experience Fluent English language (other language is a plus); Experience in the APAC or LATAM regions (not mandatory). The profile is complemented by: Excellent interpersonal and negotiating skills; Strong leadership and team management skills; Strategic vision and problem-solving skills. Location: Padova
For a major luxury company, we are looking for an: HR EXPERT Reporting to the HR Director, the HRBP guides and manages the overall provision of Human Resources services, policies, and programs for the site. The candidate will be the local business partner, acting as a consultant for company’s management on all issues related to human resources and supporting the growth of the site. Main responsibilities: Act as a strategic business partner to the client group, linking people, services strategy and business strategy to achieve their people and business objectives. Provide coaching, guidance and advice to leaders and employees within the business on people related impacts and issues Undertake performance management, investigations and grievances with the support of Employee Relations and ensure that these are managed and resolved in line with our policies and procedures and participate in resolving where required. Conducting and analyze exit interviews recommending changes when needed Plan and organize a proper induction for the new employees & monitor probation periods Plan and conduct new employee orientation to foster positive attitude toward organizational objectives Guarantee compliance with laws, internal rules or policies and collective agreements. Maintains the work structure by updating job requirements and job descriptions for all positions Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits Maintain human resource staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems Ensure that HR guidelines and policies are applied and adapted to local needs Participate in International HR activities Main requirements: Bachelor’s Degree required, Masters preferred 5 year’s of relevant experience within a manufacturing environment with a focus on the Operations Computer Proficient: Microsoft Office (Word, Excel, PowerPoint) and Lotus Notes Fluent English, French is a plus Ability to work collaborative within cross-functional teams and/or colleagues in LV Group Excellent interpersonal skills & approachability Ability to manage multiple priorities within a fast-paced changing environment Ability to work within diverse cultures with strong conflict resolution skills Workplace: Venice area
You will have the opportunity to create and develop footwear products for Men’s and Women’s and be involved in the creative process. You will have a direct, daily contact with the footwear factory in Italy (Marche area), and will pilot the development of all products within the timings requested, for both mens and womens, and both runway and pre-collections. You will report directly to the Owner and to the Head of Collections development and Merchandising. Your key accountability : Proficient ability to apply and perform graphic design skills Understand and present design concepts Proven technical knowledge and skills in order to accurately provide information to designer, and accompany the technical development of the products by the footwear team in Marche. Proven ability to manage multiple projects and timelines at all stages, design reviews, product management interaction Who you are : 3 to 5 years experience Excellent drawing skills Computer literate using Macintosh computer Ability to use Photoshop, In Design and Illustrator Driving license Avaibility to travel to the shoes factory (Marche area) and the studio (Reggio Emilia area) when requested.
For a leading Tier 1 multinational company in the Automotive sector, we are looking for a: AUTOMATION ENGINEER The figure, included in the Automation & IoT Department, reporting directly to the Division Manager, will have the following responsibilities: To develop, in codesign with supplier during the preliminary concept of the product/project, the needed suitable automation solutions to guarantee the best balance between local labour cost and investment amount, consistently with process variable cost estimation in the offer phase To define the technical specifications ( including machine description, capability with parameters and required standard,..) of the machinery or tools related to the involved section of the process ensuring the application of the standards To collaborate with the Purchasing dept. in the supplier Machinery/ tools nomination phase through the offer analysis To collaborate with Product Design for the tools feasibility To manage the investments of the machinery / tools ensuring the adherence of the spending according to the foreseen cost in the offer phase To define the supplier activities schedule for each machinery / tools, consistently with the overall product development Gantt. To monitor the construction progress status, visiting periodically the supplier site and defining, in case of deviations, suitable recovery action plans agreed with Process Leaders To ensure the supervision of the technical test of the machinery / tools at the supplier site, verifying the compliance with technical requirements and expected cycle time target; to give the approval for the machinery / tools transfer to the manufacturing plant according to the existing acceptance rules To define the typology and the amount of materials and auxiliary tooling that are necessary for the testing of the machinery To manage machinery / tools modification and tuning after each test To organize, in case of specific dedicated project, the FMEA process in order to identify the quality risk of the product and put in place the automatic controls To guarantee the availability of make components (by soft or hard tooling) consistently with the product development plan To coordinate the machinery / tools handover to the manufacturing plant coordinating the activities related to the industrial trials in collaboration with the plant To coordinate the installation and acceptance and of the machinery/tooling, monitoring and confirming its capability with the plant Production Engineering for the final approval To provide the plant Production Engineering with the technical data (machine guide, utilization manual, spare parts list,..) concerning the new machinery / tools , supporting them in the training of the involved associates To collaborate in the definition of the required actions to set up the area of the installation of the machine ( including water, air, electric energy ,..) and to guarantee the legal and safety compliance To collaborate in the preparation of the preventive maintenance sheets/plan and manual To collaborate with the Production Engineering of the plant in the machinery modification and improvements. To support the plants in the kaizen activities collecting the improvement ideas and defining potential new standards Skills requested: Mechanical design Basic electrical design knowledge Machinery directive (Safety) Vision Systems Robots Spec definition & Project management Economics English
Industrial Design Engineer Sede: Provincia di Bologna Dipartimento: Engineering & Innovation Il nostro Cliente, leader nel settore delle soluzioni per tubazioni industriali, è alla ricerca di un Industrial Design Engineer da inserire nel team Engineering & Innovation. La risorsa sarà responsabile dello sviluppo tecnico della gamma di tubazioni industriali, coordinando progetti di Ricerca & Sviluppo, attività di progettazione, test e benchmarking. Responsabilità principali Coordinare progetti R&D relativi allo sviluppo di tubazioni industriali. Progettare la struttura del tubo e svolgere le relative analisi e i calcoli tecnici. Gestire test e verifiche sui prototipi e condurre attività di benchmarking sui prodotti concorrenti. Collaborare con il Materials Manager e con il Technology Manager per la definizione dei processi produttivi. Supportare Sales, Marketing e Technical Team nella definizione dei nuovi prodotti. Ampliare il know-how interno sulle applicazioni e sulle performance delle tubazioni in campo. Monitorare gli sviluppi del mercato e dei concorrenti. Requisiti Esperienza consolidata in R&D o Industrial Engineering nel settore delle tubazioni industriali. Ottima conoscenza dei materiali elastomerici e delle strutture rinforzate con fili d’acciaio. Familiarità con i processi produttivi delle tubazioni industriali e con le applicazioni su campo. Laurea tecnica (preferibilmente Ingegneria). Eccellenti capacità comunicative e di lavoro in team. Competenze avanzate di project management e capacità di lavorare su più attività in parallelo. Approccio pratico e forte etica professionale. Ottima conoscenza della lingua inglese. Cosa troverai Ambiente tecnico dinamico e innovativo. Opportunità di crescita professionale in un contesto internazionale. Coinvolgimento diretto in progetti strategici e ad alto contenuto tecnologico.
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