Reporting directly to the Chief Customer Officer, the figure will own the customer retention strategy and will be responsible for delighting customers, driving engagement, conversion, and revenue growth.
Main Responsibilities:
Develop and implement a comprehensive CRM strategy aligned with organizational goals and customer-centric values;
Collaborate with senior leadership to align CRM initiatives with overall business objectives;
Design, implement, and oversee a new customer loyalty program to drive customer retention and satisfaction;
Analyze customer data to identify opportunities for personalized engagement and targeted promotions within loyalty programs;
Monitor and evaluate the performance of loyalty initiatives, providing insights and recommendations for continuous improvement;
Utilize data analytics and segmentation strategies to personalize customer experiences and drive engagement;
Analyze customer behavior and feedback to identify opportunities for improvement and innovation;
Lead the development and execution of marketing campaigns to drive customer engagement, conversions, and brand loyalty, working closely with the CRM specialist and with the rest of the Customer team;
Develop and maintain key performance indicators to measure the effectiveness of CRM initiatives;
Conduct A/B testing and analyse key performance metrics to optimize campaign effectiveness and customer engagement;
Oversee the optimization and utilization of Salesforce, maximizing its potential to drive business growth;
Ensure seamless integration of CRM systems with other business applications and platforms;
Stay abreast of industry trends and emerging technologies to continually improve CRM Capabilities;
Develop and nurture one direct report, providing guidance, mentorship, and fostering a collaborative work environment;
Provide strategic input on how CRM strategies can support and enhance other business functions;
Foster a culture of customer-centricity throughout the organization.
Main Prerequisites:
Bachelor degree in Business, Marketing, or a related field. Master degree is a plus;
6+ years of experience in senior-level CRM roles;
Strong analytical and critical thinking skills ;
Strong Salesforce platform expertise;
In-depth knowledge of CRM data analytics and customer segmentation strategies;
Strong business and commercial acumen;
Detail-oriented with project management attitude;
Passion for food and the world of dining is a plus.
Workplace: Milano or Castelvetro di Modena. Travel for 20% of the time to Castelvetro di Modena
fashionluxury
italy
emilia-romagna
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Per prestigioso gruppo Multinazionale, leader nel suo settore, stiamo cercando un/una:
HR People Development
La figura si occuperà di delineare, progettare e gestire i processi di sviluppo.
Nello specifico si occuperà di coordinare le seguenti attività:
Definizione, implementazione e gestione dei processi di valutazione della performance e del potenziale;
Progettazione dei piani di sviluppo a supporto dei percorsi di carriera all'interno del gruppo;
Mappatura delle posizioni e delle persone chiave garantendone un continuo aggiornamento
Gestione e monitoraggio dei piani di successione;
Definizione dei piani/programmi formativi, in linea con i bisogni formativi aziendali, le esigenze delle persone, la strategia HR e le priorità aziendali;
Gestione dell'erogazione delle iniziative formative garantendone la qualità, raccogliendo feedback e monitorando i risultati;
Implementazione e gestione degli strumenti digitali dedicati alla formazione e ai processi di sviluppo;
Gestione della relazione con partner/fornitori esterni;
Monitoraggio del budget e delle attività di reporting;
Competenze e requisiti richiesti:
Esperienza pregressa di almeno 3 anni in ruoli analoghi;
Laurea in discipline umanistiche;
Ottima conoscenza della lingua inglese;
Competenze organizzative e di pianificazione e gestione del tempo.
Capacità di gestione di progetti e di pianificazione
Eccellenti capacità comunicative e relazionali;
Capacità di incoraggiare e motivare le persone;
Curiosità e Innovazione;
Sede di lavoro: Belluno
For a multinational company operating in packaging sector, we are looking for a
PRODUCTION MANAGER (with a professional path to the role of OPERATIONS MANAGER)
Identify and implement productivity improvement projects to improve the profitability of the operation. Participate in the development of new projects to be launched in the plant, and lead project implementation, as requested. Be a change agent leader; drive the cultural transformation necessary to achieve world class performance by the organization.
Main activities and responsibilities:
Ensure all quality SOPs are followed and maintained.
Schedule production for molding and assembly based on customer expected ship dates achieving perfect quality and ensure Hourly/Daily/Weekly/Monthly production reporting is accurate,.
Immediately resolve off-schedule situations, variances to performance, lost time and production costs that are off-standard.
Ensure process bottlenecks are known, perform gap analysis and drive continuous improvement plans to eliminate/reduce bottlenecks.
Identifies and implements opportunities for improvement to KPIs – labor, machine rates versus target, scrap, etc.
Work with maintenance to ensure machine uptime, including coordination of PM schedules with production schedules.
Establish 5S / 6S program and ensure housekeeping procedures are followed.
Implement waste elimination practices.
Active participation with Engineering Dept. in system for mold repair - what is required to be done by when and when is the tool required back in production.
With material handling team, develop and implement production planning & control techniques to improve responsiveness and flexibility.
Conduct layered audits on a regular basis to confirm operator conformance to work/operator instructions coordinated with the quality team.
Ensure adherence to a formal, structured and controlled process for process changes and engineering changes.
Ensure bar coding of material and components is used throughout the manufacturing process to eliminate non value added effort and speed delivery of material/information – proper training, ensure accuracy and timely data entry.
Manage the leads and operators.
Reporting on the performance of the quality management system and on opportunities for improvement to management.
Ensuring the promotion of customer focus throughout the organization and in particular, your area of responsibility.
Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.
Ensuring that the processes are delivering their intended outputs.
Support all EHS activities and strictly adhere to all work instructions and safety procedures.
Qualifications
Bachelor’s degree in engineering, manufacturing or business.
Minimum of 3-5 years of experience in manufacturing leadership positions.
Technical background in injection molding and/or high speed assembly.
ISO 9001.
Quality Audits.
Experience with developing and implementing successful solutions for complex manufacturing and supply chain problems.
Project management.
Proven people management skills and ability to develop a team.
Good English verbal and written communication skills.
Lean or Six Sigma qualification preferred.
Location: near Vicenza.
For a multinational company leader in automatic data capture and process automation, we are looking for a PRODUCT MARKETING MANAGER.
This position is required to manage one or more than one Product Line, from both the Product Marketing and the Product Management prospective. The resource will take part in developing and delivering innovative products and solutions, building on existing ideas, voice of customers and his/her own insights. The resource will act as a catalyst of change, not afraid to challenge the way things are done and leveraging his/her own skills and experience to improve products and solutions.
Main responsibilities:
Manage complete product life cycle from inception to obsolescence;
Develop marketing and training materials for responsible products;
Train sales people and support key customer opportunities;
Develop and manage strategic relationships with 3rd parties;
Responsible for pricing, budgets and profitability of products;
Cooperate closely with R&D in defining new product specifications and throughout the projects;
Evaluate, compare, contrast and position competitive product offerings and maintain competitive matrices;
Act as the business liaison with key partners, customers and sales to help drive revenue, market share, gross margin, profitability and program success of the product families.
Requirements:
University degree in Marketing, Business, Economics, or Engineering; Master is a plus
Fluent in English (since the role requires international complex interactions on daily basis between Italian HDQs and worldwide based Sales Team)
1- 4 years of experience as Product Manager or in Product Development Area (as R&D Engineer or Program Manager)
Location: Bologna area
Per nostro cliente, multinazionale leader nella ristorazione collettiva siamo alla ricerca di un/una
HR Cost Controller
La risorsa, riportando al Responsabile Pianificazione organizzazione del lavoro, sarà responsabile delle seguenti attività:
Analisi dei costi di manodopera fissa e variabile;
Predisposizione di report giornalieri, settimanali, mensili, trimestrali e annuali per il vertice aziendale;
Analisi e monitoraggio degli scostamenti;
Supporto alle attività di budget e forecast dei costi del personale;
Analisi e previsioni mensili relative alle principali voci di costi variabili (ferie, straordinari, assenze) e stima dei costi mensili di prestazione manodopera indiretta;
Creazione di DB per report periodici, produzione e gestione della reportistica periodica e ad -hoc a supporto diretto della direzione aziendale ed Head Quarter;
Analisi e verifica dei dati di ufficio paghe.
Siamo alla ricerca di un candidato con 3/4/5 anni di esperienza nel ruolo, proveniente da contesti modernamente strutturati. Flessibilità, doti analitiche, capacità relazionali, gestionali e di ascolto completano il profilo. Buona conoscenza della lingua inglese.
Sede: Milano
For an important consumer goods company with HQ in Italy we are seeking a KAM E-Commerce for the cluster France/Netherlands. The candidate will be based in Paris.
Key Responsibilities and Activities:
• Help to develop and implement the local e-commerce strategy to grow sales and consumer loyalty to achieve targets.
• Set-up trusting and solid relationships with existing and prospect e-tailers, creating high value partnership to maximize business, brand perception and customer satisfaction.
• Develop e-tailers daily business to achieve expected targets leveraging on commercial activities and digital marketing.
• Collaborate with other local Sales functions (eg. Modern Trade, HORECA) in order to have a consistent strategy and coordinated promotional/activation plan.
• Analyze market prospects and champion opportunities to fuel digital business growth.
• Collaborate with e-commerce HQ team to adapt commercial strategy and service level based on local consumers needs and opportunities.
• Ensure execution align with global brand positioning and brand guidelines.
• Establish effective and optimized way to run daily digital and business operations.
• Help to define the yearly budget and long-term strategic plans aligning with MD and HQ.
• Sales and KPI analysis, product forecasting.
• Share insights on product performances and channel needs.
• Stay current in industry trends and changes, competition and best practices.
Ecommerce Business Development
• Represent e-commerce in relevant internal and external meetings.
• Support Digital Transformation initiatives, both local and global.
• Identify, quantify and develop growth opportunities and communicate findings to the local Lead team.
• Facilitate the building of strong top-to-top relationships with key HQ and customer executives.
• Ensure alignment and integration of ecommerce into the overall business strategy.
Education
• Bachelor’s degree or equivalent in business administration, technology or specifically in digital disciplines
• Business Proficiency in English and French, Dutch is a plus.
Experience
• Background of at least 5+ years experience launching and growing the e-commerce channel, ideally familiar with FMCG and/or Luxury Fashion.
• Experience in FMCG and digital business, specifically e-tailers, understanding of the entire online purchase funnel.
• Consumer focused, familiar with reading and act based on consumer insights.
• Proven track records of driving digital sales and revenue growth
• Business acumen, knowledge of commercial kpis and P&L
• Strong communication and negotiation skills
• Demonstrate financial and commercial acumen and strategic thinking.
• Experience in P&L and Revenue management.
• Strong negotiation and stakeholder management skills.
• Strategic account planning.
• Strong inter-functional leadership skills and an ability to manage and educate upwards the senior management team.
• High level of emotional intellect with a “can do” attitude.
Required Essential Competencies:
• Pragmatic and problem solving approach
• Can work independently and proactively
• Excellent communication skills both oral and written
• Strong team player – ability to work cross functionally as part of ‘virtual teams’
• (Entrepreneurial) business judgement / business partnering
• Strong strategic thinker
• Excellent stakeholder management
Per azienda nostra cliente specializzata nel settore construction ricerchiamo un/una:
PROJECT CONTROLLER
La risorsa, inserita nell’Unità Business Controlling, svolgerà le seguenti attività:
Il presidio delle attività on-site interfacciandosi con i Project Control Manager: supporto al controllo di progetto e al budgeting, favorendo l’adozione di best practices e la condivisione di informazioni con la funzione centrale;
La predisposizione e il monitoraggio della pianificazione fisica delle attività di campo in supporto al Responsabile della funzione, anche attraverso la definizione di KPI, condividendo con il team le informazioni utili all’implementazione del programma lavori;
L'analisi degli scostamenti del singolo progetto rispetto a quanto pianificato.
Requisiti
Laurea Magistrale in Ingegneria (preferibilmente Civile)
Esperienza di almeno due anni in contesti analoghi
Attitudine analitica, proattiva e volta alla risoluzione dei problemi
Capacità di lavorare in squadra
Sede di lavoro: Roma
Per una realtà multinazionale leader nel settore della componentistica automotive, stiamo ricercando un/una FINANCE CONTROLLER
La risorsa risponderà al Finance Manager, e lo supporterà nell’implementazione ed attuazione degli adempimenti normativi e procedurali nell’area di sua responsabilità garantendo una gestione efficace ed efficiente dei processi aziendali.
Verifica le performances aziendali, analizza gli scostamenti rispetto al forecast ed al piano operativo, produce le informazioni di supporto alla Direzione Generale per l’attività di pianificazione strategico – gestionale di medio – lungo periodo.
Principali responsabilità
Analisi dei flussi finanziari e verifica delle performances aziendali:
Predisposizione del piano operativo annuale (OP) e pluriennale (LRP)
Predisposizione dei forecast mensili
Predisposizione e trasmissione della Profitability per part number
Predisposizione delle attività di chiusura mensile del conto economico
Analisi delle principali voci di costo e degli scostamenti rispetto al budget
Produzione della reportistica gestionale di dettaglio e condivisione dei risultati mensili con il management del Plant, del reparto di Engineering e della Corporate
Gestione anagrafica materiali relativamente alla parte contabile.
Requisiti
Laurea in Discipline Economiche
Conoscenza della lingua inglese
Attitudine al lavoro in team
Sede di lavoro: provincia di Brescia
Per storica realtà manifatturiera di medio - grandi dimensioni, leader nel suo settore con sedi produttive in Italia ed all’estero, stiamo ricercando un/una:
HR MANAGER
Il/La Candidato/a riporterà direttamente alla Direzione Generale e si occuperà delle attività di Gestione delle Risorse Umane e dello Sviluppo Organizzativo, coordinando risorse interne e consulenti esterni.
PRINCIPALI COMPITI E RESPONSABILITA’
Supportare i Responsabili di Funzione nella gestione efficace delle persone.
Gestire l’attività di amministrazione del personale e redazione del budget.
Gestire la ricerca e selezione del personale per le sedi del Gruppo in Italia, anche con il supporto di società di Head Hunting.
Definire piani di formazione e crescita delle risorse sulla base delle esigenze emergenti (soft e hard skills) ai diversi livelli aziendali in linea con il percorso di sviluppo aziendale.
Introdurre sistemi strutturati di performance management e piani di incentivazione ai diversi livelli aziendali.
Definire un piano di employer branding per aumentare l’attrattività sul mercato del lavoro.
COMPETENZE
Il candidato ideale dovrà possedere i seguenti requisiti:
Laurea in discipline economiche, umanistiche, giurisprudenziali o ingegneria gestionale.
Pregressa esperienza di almeno cinque anni nella mansione, in aziende industriali strutturate e di medio-grandi dimensioni;
Ottima conoscenza del pacchetto Office;
Ottima conoscenza della lingua inglese;
Capacità di lavorare in team;
Capacità di gestione e risoluzione delle criticità (alto livello di problem solving).
SEDE DI LAVORO: Area di Vigevano, possibilità di parziale Smart Working.
Per importante azienda alimentare leader nel proprio settore e con una forte spinta all'innovazione siamo alla ricerca di un/a Food Development - Technical Specialist. La figura dovrà supportare la creazione di nuovi prodotti, dalla fase concettuale fino alla realizzazione e industrializzazione.
Principali responsabilità:
Fornire supporto tecnico-produttivo ai dipartimenti di Marketing, Ricerca e Sviluppo (R&D) e Qualità nella fase di ideazione del prodotto, valutando la pre-fattibilità, i tempi e i costi associati.
Collaborare alla costruzione di impianti pilota necessari al raggiungimento degli obiettivi di sviluppo.
Partecipare attivamente nel Team Innovazione per identificare i parametri e i processi chiave necessari allo sviluppo del prodotto.
Garantire la fattibilità del prodotto in termini tecnici e tecnologici, rispettando tempistiche e costi previsti.
Lavorare con il reparto produttivo e tecnico dello stabilimento per predisporre le attrezzature, gli spazi produttivi e condurre i test necessari.
Effettuare scouting di fornitori di tecnologie pertinenti e coordinare la loro integrazione nel progetto di sviluppo.
Assicurare che il prodotto venga industrializzato e replicato in diversi mercati e contesti geografici, collaborando strettamente con il reparto produttivo.
Gestire l'avanzamento del progetto, con particolare attenzione alle fasi di propria competenza.
Requisiti richiesti:
Laurea in ingegneria o tecnologia alimentare.
Almeno 5 anni di esperienza in posizioni simili nel settore alimentare.
Buona padronanza della lingua inglese.
Disponibilità a viaggiare.
La conoscenza di SAP sarà considerata un vantaggio.
Conoscenza dei processi di stabilizzazione dei prodotti alimentari e delle relative tecnologie e impianti.
Competenza su impianti industriali di produzione e confezionamento.
Esperienza con sistemi di packaging e materiali, con attenzione alla loro compatibilità e lavorabilità con i prodotti alimentari.
Competenze trasversali:
Proattività e creatività.
Orientamento al risultato e capacità di risoluzione dei problemi.
Abilità nella gestione di progetti.
Spiccate capacità analitiche e organizzative.
Attitudine al lavoro di squadra trasversale e alla gestione dei conflitti.
Sede di lavoro: Verona.
For an important European Ready-To-Wear Fashion company, we are looking for a:
AREA MANAGER
Reporting to the Country Director and Managing Director
Main activities and responsibilities:
Budget analysis of each store
Statistical monitoring (out of stock percentages)
Auditing of sold-out products and possible variations from the budget
Measures to resolve distribution problems, advertising, sales, possible cancellations, etc.
Researching market data on potential customers
Market and competitor analysis (collections, prices, advertising, distribution, billing)
Market testing and development (market research and analysis of competitors)
Preparation and calculation of the purchase budget in collaboration with the retail manager (composition and quantity)
Assisting selling campaign
Regular telephone calls with clients, suppliers
Collecting and assessing out of stock data, examining of the statistics
General correspondence for various requests
Regular visits to stores – information and knowledge
Acting on specific business problems
Supervising and assisting in the realisation of special events
Assisting in the presentation of collections.
Main requirements:
5-7 years’ experience in managerial roles
Commercial approach and business acumen
Familiar and passionate about Retail market and Fashion industry
Good command of Italian and English, Chinese is a plus
Good communication skills
Strategic thinking and approach
Analytical skills: ability to collect and analyze information and solve problems based on that information.
Workplace: Shanghai, China
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