© Consea 2022. All right reserved
© Consea 2022. All right reserved
For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:
Customer Service Manager
Main responsibilities:
- Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers
- Acting as point of reference in relation to operational decisions of the Hospitality Department
- Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates
- Creating and updating the various Operative Instructions, Manuals and Internal Communications.
- Ensuring the drafting and implementation of the Product Plan
- Organizing the activities of the Department on the basis of the service targets.
- Checking the manning and the language needs of the staff
- Providing operational support to the Hospitality staff.
- Checking the quality of services and compliance with operating procedures.
- Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development
- Performing periodic inspections
- Implementing new activities in order to improve Customer satisfaction
- Taking part of start-up operations of new structures
- Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction
Profile:
- Good experience in customer service in telco/commodities/outsourcing or leisure sector
- Excellent knowledge of english is mandatory
- Able to develop a new service model, reshaping the organization and the processes through innovation
- Result oriented
- Data driven approach
- Analytical approach and systematic thinking
- Entrepreneurial vision
- Project management
- Able to deal with change and complexity
Location: Genoa
For a leading Tier 1 multinational company in the Automotive sector, we are looking for a: AUTOMATION ENGINEER The figure, included in the Automation & IoT Department, reporting directly to the Division Manager, will have the following responsibilities: To develop, in codesign with supplier during the preliminary concept of the product/project, the needed suitable automation solutions to guarantee the best balance between local labour cost and investment amount, consistently with process variable cost estimation in the offer phase To define the technical specifications ( including machine description, capability with parameters and required standard,..) of the machinery or tools related to the involved section of the process ensuring the application of the standards To collaborate with the Purchasing dept. in the supplier Machinery/ tools nomination phase through the offer analysis To collaborate with Product Design for the tools feasibility To manage the investments of the machinery / tools ensuring the adherence of the spending according to the foreseen cost in the offer phase To define the supplier activities schedule for each machinery / tools, consistently with the overall product development Gantt. To monitor the construction progress status, visiting periodically the supplier site and defining, in case of deviations, suitable recovery action plans agreed with Process Leaders To ensure the supervision of the technical test of the machinery / tools at the supplier site, verifying the compliance with technical requirements and expected cycle time target; to give the approval for the machinery / tools transfer to the manufacturing plant according to the existing acceptance rules To define the typology and the amount of materials and auxiliary tooling that are necessary for the testing of the machinery To manage machinery / tools modification and tuning after each test To organize, in case of specific dedicated project, the FMEA process in order to identify the quality risk of the product and put in place the automatic controls To guarantee the availability of make components (by soft or hard tooling) consistently with the product development plan To coordinate the machinery / tools handover to the manufacturing plant coordinating the activities related to the industrial trials in collaboration with the plant To coordinate the installation and acceptance and of the machinery/tooling, monitoring and confirming its capability with the plant Production Engineering for the final approval To provide the plant Production Engineering with the technical data (machine guide, utilization manual, spare parts list,..) concerning the new machinery / tools , supporting them in the training of the involved associates To collaborate in the definition of the required actions to set up the area of the installation of the machine ( including water, air, electric energy ,..) and to guarantee the legal and safety compliance To collaborate in the preparation of the preventive maintenance sheets/plan and manual To collaborate with the Production Engineering of the plant in the machinery modification and improvements. To support the plants in the kaizen activities collecting the improvement ideas and defining potential new standards Skills requested: Mechanical design Basic electrical design knowledge Machinery directive (Safety) Vision Systems Robots Spec definition & Project management Economics English
SALES ENGINEER About the Role: We are looking for a highly motivated and experienced Sales Engineer in Turin to join a dynamic company operating in the off-highway components sector. The successful candidate will collaborate in developing and managing customer relationships and contributing to the company’s commercial growth. Key Responsibilities: Manage and develop relationships with customers, acting as the main point of contact. Prepare and negotiate commercial offers, contracts, and pricing agreements. Collaborate with internal departments (R&D, Production, Quality) to ensure alignment with customer needs. Represent the company at client meetings, industry events, and trade shows. Provide regular reporting and forecasting to senior management. Requirements: Minimum 3 years of experience in sales within the automotive components industry, Off-Highway, Agriculture or Machinery. Technical background. Strong customer orientation and commercial acumen. Proven ability to manage the full sales cycle, from prospecting to closing. Excellent negotiation, communication, and relationship-building skills. Ability to work independently and manage multiple priorities effectively. Fluent in English (spoken and written); other languages are a plus. Availability for frequent business travel, both in Italy and abroad. What We Offer: Competitive salary and benefits package. A stimulating and international work environment. Professional development and growth opportunities. Location: Turin
Our client is an Italian multinational company operating in the design and construction of innovative technologies and solutions for different sectors and applications. We are looking for the BUSINESS UNIT CONTROLLER. Main responsibilities: Managing all finance processes of the division in full alignment with group policies and supporting Business financial decisions by developing and monitoring policies and procedures. Evaluating and enhancing financial controls on a number of processes, from transfer pricing application to cash flow optimization, etc. ensuring the accuracy and integrity of accounting records and financial systems Acting as a business partner to Divisional BU Directors on financial and operating results, KPIs, budgets and strategic plans Analyzing and interpreting balance sheets, income statements and cash flow. Managing with BU Controllers the preparation of financial reporting on a monthly/quarterly/annual basis and related financial analysis and KPI’s needed to manage the business Supporting the review and analysis of annual budgets and strategic plans as well as monthly forecasts in coordination with Financial Planning Manager Maximizing returns on excess cash balances and improving closing and reporting cycles Coordinating and recording investments. Overseeing financial and accounting staff and analyzing profit center performance metrics. Main requirements and qualifications: Bachelor's degree in accounting, finance, or a similar field. A Master's degree with a focus on corporate financial management is preferred. At least 10 years' experience as a BU / Corporate Controller or similar Advanced competency in financial management and ERP / accounting software, such SAP and reporting tools such as Hyperion or BOPC In-depth knowledge of accounting standards and industry regulations. Extensive experience in Controlling (within a project accounting background), auditing, and performance management. Superb organizational and time management abilities. Excellent leadership, communication, presentation, and collaboration skills. Ability to work in a multi-cultural environment and teams. A strong ability to manage and comply with strict deadlines. Fluency in English. Availability to travel to the US frequently. Job location: Milan, Italy
Per prestigiosa realtà di stampo multinazionale, leader del settore della componentistica meccanica e meccatronica stiamo ricercando un/una: VFD & Motors Area Manager PRINCIPALI COMPITI E RESPONSABILITA’ La risorsa, a riporto diretto del Sales Director, opererà nelle seguenti attività: Redazione, pianificazione e gestione del budget vendite nell’area di propria competenza. Sviluppo e consolidamento della gamma prodotti presso i clienti. Interfaccia con tutte le funzioni aziendali e la casa madre. Analisi della marginalità dei prodotti. Reportistica periodica. Aggiornamento continuo delle proprie conoscenze, migliorando costantemente le tecniche di vendita e l’ambito di applicazione dei prodotti Aziendali. Riferimento dei clienti strategici del Gruppo nella propria area di competenza. Inoltre sarà attento all’individuazione dei clienti e della loro segmentazione, partendo dall’analisi del posizionamento del prodotto alle politiche di comunicazione condivise con la Direzione Business Development. REQUISITI Laurea magistrale in Ingegneria Meccatronica o Elettronica. Esperienza consolidata di almeno 10 anni presso realtà industriali strutturate e modernamente organizzate. Conoscenza di applicazioni nell’impiantistica/Azionamenti dei prodotti VFD (Drives) e Motori elettrici. Esperienza nell’utilizzo di SAP. Conoscenza della lingua inglese (liv B-C1/2). Ottima conoscenza del pacchetto Office ed in particolare Excel. Disponibilità a trasferte. Completano il profilo doti analitiche, capacità di lavorare in gruppo e di raggiungere gli obiettivi prefissati. Precisione ed attenzione ai dettagli, forte senso di responsabilità nel rispetto delle scadenze e delle linee guida aziendali. SEDE DI LAVORO: Provincia di Modena
For an important international luxury company, we are looking for a: BUYER RAW MATERIALS Main responsibilities: Manage the process of purchasing from a technical, timeline and cost point of view for the Raw Materials: Leather, Fabrics, Metal Hardware, Packaging. Work in the Production team, very closely with the Raw Materials Research team with the objective of validating all necessary information and to make sure that the allocations of materials are suitable for production; Support the Production Planning Team to guarantee the on time deliveries of the materials. Work in close relationship with manufacturers in order to manage any material related issue and possible optimizations. In charge of a detailed follow up of the purchasing orders, relation of deliveries KPIs and reporting. Verify that all selected raw materials are correctly sourced from reliable suppliers and that these are working according to the Company’s Social Compliance Guidelines and global Regulations in accordance with Environment, use of chemical products etc. Manage the Supplier Portfolio for each category and look for the most adequate suppliers according to their savoir-faire in order to guarantee quality, deliveries and innovation. T Define quality parameters of the material enrichment techniques for the production with supplier and in collaboration with the Product Industrialization Team. Promote the suppliers research to enlarge materials market knowledge. Negotiate prices and purchasing conditions and will transfer the information to the Development and Raw Materials Procurement Team. Main requirements: 5 years minimum of experience in similar position Speak fluent Italian and English Problem solver and teamwork approach Good interpersonal and communication skills Timeliness and Flexibility Approach is requested Workplace: Florence Area
Per azienda settore tessile in fase di riorganizzazione produttiva ricerchiamo Production Manager Principali responsabilità: Realizza i programmi di produzione secondo quanto concordato con AD / SVEI / SVEE, gestendo i problemi che possono impedire la loro realizzazione Gestisce la qualità della produzione secondo le modalità descritte nel Manuale di Qualità e Procedure dell’Azienda che applica un sistema di Qualità UNI EN ISO 9001 e UNI CEI EN 13485 E’ responsabile della stesura dei budget di produzione secondo le modalità indicate dall’Azienda Verifica i risultati ottenuti in termini di produttività, quantità e costi e discute con AD e i collaboratori proponendo e attuando gli opportuni interventi necessari Cura con il responsabile aziendale tutti gli interventi necessari per la sicurezza degli impianti e dei lavoratori Assume il ruolo di vice GSA del Gruppo di Lavoro nonché delegato del team leader, nell’ambito della gestione del Sistema per la Sicurezza Alimentare in riferimento al regolamento CE 852/2004, regolamento CE 2023/2006, standard BRC/IoP, nonché regolamento quadro 1935/2004 e Decreto ministeriale 21/03/73. Fornisce tutti gli elementi per definire i cicli di lavorazione e le distinte basi di nuovi prodotti Propone il piano di investimenti necessari per il mantenimento/miglioramento dello sviluppo tecnologico aziendale (per la fabbrica) Definisce il programma di produzione tenendo conto delle esigenze dei clienti, dei vincoli di fabbricazione e dei lead-time dei fornitori. Riportano direttamente al Direttore Produzione 2 capi reparto, 2 programmatori e manutenzione. Requisiti: Titolo di studio: Diploma di scuola media superiore ad indirizzo tecnico scientifico e/o laurea ad indirizzo tecnico scientifico (preferibilmente tessile) Esperienza e/o provenienza dal settore tessile (obbligatorio). Esperienza nel ruolo: Minimo 6 anni Conoscenze di linee di impacchettamento automatizzate Esperienza di ristrutturazioni produttive, riallocazione prodotti Gradita conoscenza MES e/o utilizzo di sistemi informativi avanzati di controllo produzione / costing. Sede di lavoro: Provincia di Asti
Prestigioso gruppo industriale multinazionale italiano, leader nel settore della componentistica automotive, ricerca un/una: Sustainability Manager La persona, a diretto riporto del Direttore HSE di Gruppo, contribuirà all’implementazione e allo sviluppo di strategie di sostenibilità dell’organizzazione. Principali responsabilità: Analisi di KPI del sistema energetico ed ambientale degli stabilimenti produttivi e dei processi determinanti il consumo energetico, individuando eventuali criticità; Sviluppo e miglioramento del sistema di rendicontazione dei KPI energetici ed ambientali e delle metriche in riferimento agli standard internazionali GRI; Implementazione delle attività SBT e CDP Elaborazione di reportistica di relazione al Management; Definizione e sviluppo di progetti ed iniziative volte alla riduzione degli impatti ambientali dell’azienda e al risparmio energetico; Raccolta e gestione dei piani di azione per attività di energy efficiency e di riduzione degli impatti ambientali dei siti produttivi e successivi follow-up periodici; Sviluppo del progetto aziendale per valutazione (LCA - Life cycle assessment) e rendicontazione emissioni GHG dell’Azienda nell’ambito della Sostenibilità aziendale Definizione e sviluppo di progetti ed iniziative volte alla riduzione delle emissioni di GHG dell’azienda nell’ottica del raggiungimento della carbon neutrality; Sarà da interfaccia su temi REACH and Conflict Minerals verso i Clienti Prerequisiti richiesti: Laurea in ingegneria Esperienza analoga di almeno 5/6 anni in un ambiente strutturato Possesso di conoscenze in materia di Global Reporting Initiative (GRI), di Carbon Disclosure Project (CDP) e Life cycle assessment (LCA) Conoscenza della normativa di riferimento Si chiedono: Doti relazionali e comunicative Capacità di leadership e di lavoro di squadra Fluente conoscenza della lingua inglese Rispetto delle deadlines Luogo di lavoro: Torino Inquadramento: Quadro
For a multinational company operating in packaging sector, we are looking for a PRODUCTION MANAGER (with a professional path to the role of OPERATIONS MANAGER) Identify and implement productivity improvement projects to improve the profitability of the operation. Participate in the development of new projects to be launched in the plant, and lead project implementation, as requested. Be a change agent leader; drive the cultural transformation necessary to achieve world class performance by the organization. Main activities and responsibilities: Ensure all quality SOPs are followed and maintained. Schedule production for molding and assembly based on customer expected ship dates achieving perfect quality and ensure Hourly/Daily/Weekly/Monthly production reporting is accurate,. Immediately resolve off-schedule situations, variances to performance, lost time and production costs that are off-standard. Ensure process bottlenecks are known, perform gap analysis and drive continuous improvement plans to eliminate/reduce bottlenecks. Identifies and implements opportunities for improvement to KPIs – labor, machine rates versus target, scrap, etc. Work with maintenance to ensure machine uptime, including coordination of PM schedules with production schedules. Establish 5S / 6S program and ensure housekeeping procedures are followed. Implement waste elimination practices. Active participation with Engineering Dept. in system for mold repair - what is required to be done by when and when is the tool required back in production. With material handling team, develop and implement production planning & control techniques to improve responsiveness and flexibility. Conduct layered audits on a regular basis to confirm operator conformance to work/operator instructions coordinated with the quality team. Ensure adherence to a formal, structured and controlled process for process changes and engineering changes. Ensure bar coding of material and components is used throughout the manufacturing process to eliminate non value added effort and speed delivery of material/information – proper training, ensure accuracy and timely data entry. Manage the leads and operators. Reporting on the performance of the quality management system and on opportunities for improvement to management. Ensuring the promotion of customer focus throughout the organization and in particular, your area of responsibility. Ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. Ensuring that the processes are delivering their intended outputs. Support all EHS activities and strictly adhere to all work instructions and safety procedures. Qualifications Bachelor’s degree in engineering, manufacturing or business. Minimum of 3-5 years of experience in manufacturing leadership positions. Technical background in injection molding and/or high speed assembly. ISO 9001. Quality Audits. Experience with developing and implementing successful solutions for complex manufacturing and supply chain problems. Project management. Proven people management skills and ability to develop a team. Good English verbal and written communication skills. Lean or Six Sigma qualification preferred. Location: near Vicenza.
Per importante gruppo multinazionale che opera nel settore Luxury, ricerchiamo una figura di HR di Plant. La risorsa sarà il responsabile delle risorse umane del plant basato in provincia di Caserta e si occuperà di gestire tutte le attività connesse all’ambito HR in conformità alle direttive e agli standard aziendali. Risponderà all’HR di Gruppo, occupandosi di tutte le tematiche relative alle risorse umane. In particolare, si occuperà di: Gestire lo sviluppo delle risorse e dei rapporti con l’ufficio Risorse Umane, seguendo l’organizzazione day by day Attività di selezione del personale Gestire le problematiche relative alla sicurezza, contenzioso, disciplinare Analizzare e definire le politiche retributive delle risorse aziendali, in accordo con la politica aziendale di gruppo Supportare il personale tramite costante formazione, finalizzata al miglioramento e alla crescita professionale dei dipendenti Monitorare costantemente il clima aziendale per favorire una distesa collaborazione fra i dipendenti ed intraprendere eventuali azioni di miglioramento interno Requisiti La risorsa ideale è in possesso dei seguenti requisiti: Laurea in discipline umanistiche e gradito Master in HR Pregressa esperienza di almeno 5 anni in ruoli similari in contesto produttivo Ottime capacità organizzative e di lavoro all’interno di un team Proattività e atteggiamento flessibile Sede di lavoro: Provincia di Caserta
For a BCorp Company, we're lloking for a SUSTAINABILITY MANAGER. MAIN RESPONSIBILITIES: Manage and implement Group’s sustainability KPIs and monitoring strategy for annual company reporting and B Corp certification Modelling the Group’s Net Zero Emissions target and facilitating company’s decarbonization strategy application Calculate and monitor Group’s organizational carbon footprint Drive definition of performance and impact metrics to monitor Group’s material impacts at corporate and product level, especially on the topics of decarbonization, circularity and biodiversity and support sustainability targets definition Manage circularity program, including plastic footprint calculation and related reduction and positive impact projects Research on innovation in the sustainability field, with specific focus on methodologies for sustainability quali-quantitative measurement Assure sound analytical assessment of sustainability products’ features Streamline communication and cooperation of R&D and Marketing departments, empowering science-based product development sustainability features REQUIREMENTS: 3-5 years of corporate environmental sustainability in a manufacturing company or consulting experience; Master's degree in scientific subjects (e.g. Environmental or Energy Engineering, Environmental Sciences or similar) Proven track record of successful decarbonization and/or circular projects is a plus Understanding of environmental impact and sustainability attributes of materials and products, preferably including knowledge of life cycle assessment (LCA Life Cicle Assessment e assessment di sostenibilità) and/or sustainability impact assessment Accountable and rigorous with sound analytical and data interpretation skills B Corp standard and certification management experience is a plus Fluency in English & Italian is a must; other languages are plus Public speaking and training experience is highly valued
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