© Consea 2022. All right reserved
© Consea 2022. All right reserved
For Costa Crociere, worldwilde leader in the cruise sector, we are looking for a:
Customer Service Manager
Main responsibilities:
- Selecting, managing, supervising, monitoring and evaluating the following figures Hospitality & Operations Managers, Hospitality Service Managers, Supervisors and Operators, International Hosts & Guest Relation Managers
- Acting as point of reference in relation to operational decisions of the Hospitality Department
- Coordinating the shifts of the aforesaid staff giving specific instructions to Human Resources for the Key Positions, including turn-over, promotions, selection and evaluation of candidates
- Creating and updating the various Operative Instructions, Manuals and Internal Communications.
- Ensuring the drafting and implementation of the Product Plan
- Organizing the activities of the Department on the basis of the service targets.
- Checking the manning and the language needs of the staff
- Providing operational support to the Hospitality staff.
- Checking the quality of services and compliance with operating procedures.
- Following the various projects (Marketing, Sales, Communication, Costa Club etc..) which specifically involves Hospitality Department and coordinates their development
- Performing periodic inspections
- Implementing new activities in order to improve Customer satisfaction
- Taking part of start-up operations of new structures
- Reporting directly to the Director of the Department and communicates effectively with all Department Heads on pertinent matters affecting Guests’ satisfaction
Profile:
- Good experience in customer service in telco/commodities/outsourcing or leisure sector
- Excellent knowledge of english is mandatory
- Able to develop a new service model, reshaping the organization and the processes through innovation
- Result oriented
- Data driven approach
- Analytical approach and systematic thinking
- Entrepreneurial vision
- Project management
- Able to deal with change and complexity
Location: Genoa
For a prestigious multiational group leader in its sector, we are looking for a/an: DEPOT MANAGER Reporting to the Divisional Managing Director, the resource will have the following responsibilities: Main duties Managing the day-to-day operations of the depot; Recruiting and mentoring staff; Managing a customer base and developing plans to increase business; Maximising growth and profitability; Ensuring that high levels of service are maintained; Liaising with key customers to make sure they’re satisfied with the depot’s performance; Agreeing service contracts and dealing with suppliers; Managing stock levels; Monitoring health and safety in the depot; Analysing turnover and profitability; Meeting with area and regional managers to share best practice. Main requirements Fluent in English; 5/10 years of experience, able to work under stress; Flexible, agile, teamwork oriented; Curious and proactive; Able to talk with upper stream management and downstream management; Problem solving capabilities. Workplace: Turin
SALES ENGINEER About the Role: We are looking for a highly motivated and experienced Sales Engineer in Turin to join a dynamic company operating in the off-highway components sector. The successful candidate will collaborate in developing and managing customer relationships and contributing to the company’s commercial growth. Key Responsibilities: Manage and develop relationships with customers, acting as the main point of contact. Prepare and negotiate commercial offers, contracts, and pricing agreements. Collaborate with internal departments (R&D, Production, Quality) to ensure alignment with customer needs. Represent the company at client meetings, industry events, and trade shows. Provide regular reporting and forecasting to senior management. Requirements: Minimum 3 years of experience in sales within the automotive components industry, Off-Highway, Agriculture or Machinery. Technical background. Strong customer orientation and commercial acumen. Proven ability to manage the full sales cycle, from prospecting to closing. Excellent negotiation, communication, and relationship-building skills. Ability to work independently and manage multiple priorities effectively. Fluent in English (spoken and written); other languages are a plus. Availability for frequent business travel, both in Italy and abroad. What We Offer: Competitive salary and benefits package. A stimulating and international work environment. Professional development and growth opportunities. Location: Turin
Per importante azienda settore automotive stiamo cercando il: QUALITY MANAGER Principali attività e responsabilità: Il/la candidato/a avrà la totale responsabilità ed autonoma gestione di tutte le funzioni relative al processo qualitativo, compresa l'autorità di bloccare produzioni e spedizioni dei prodotti non conformi. In particolare è chiamato a svolgere le seguenti attività: Assicurare che sia istituito, applicato e mantenuto attivo un sistema qualità conforme alle normative vigenti. Riferire alla Direzione in merito all'andamento del sistema qualità aziendale, al fine di permetterne il riesame ed il miglioramento. Pianificare le fasi di fabbricazione e qualificare i processi speciali in modo che siano applicati in condizioni controllate, con personale e risorse adeguate. Partecipare a tutte le attività connesse allo sviluppo di nuovi progetti e nuovi processi in stretta collaborazione con il Responsabile di Produzione. Studiare, elaborare ed applicare le procedure di controllo necessarie per ottenere prodotti rispondenti alle esigenze del Cliente, a partire dall'accettazione fino al rilascio del prodotto finito. Definire e verificare l'attuazione delle procedure di taratura degli strumenti di misura. Gestire le non conformità ed il trattamento dei prodotti non conformi. Eseguire l'analisi delle non conformità segnalate dai clienti ed avviare adeguate azioni correttive. Pianificare ed eseguire le attività di verifica ispettiva interna del sistema qualità. Gestire i costi della qualità. Requisiti richiesti: Laurea in discipline scientifiche o Ingegneria. Indispensabile provenienza dal settore automotive. Ottima conoscenza della lingua Inglese, sarà considerato requisito preferenziale la conoscenza anche della lingua tedesca. Caratteristiche personali: Dinamicità, propensione al lavoro sia in autonomia che in gruppo e al problem solving. Buone capacità relazionali. Ottime competenze comunicative e organizzative. Inquadramento previsto: Quadro Sede di lavoro: provincia di Brescia
MAINTENANCE & ENGINEERING MANAGER Per gruppo multinazionale del settore F&B, ricerchiamo una figura di Responsabile Manutenzione che, riportando al Plant Manager, sarà il punto di riferimento per le attività di manutenzione del sito produttivo. In particolare avrà le seguenti responsabilità: Garantire la manutenzione ordinaria, preventiva/pianificata e straordinaria, tenendo traccia dei progressi ed implementando azioni correttive in caso di deviazioni e gestendo i fornitori esterni Identificare e predisporre progetti di implementazione di nuovi impianti e di revamping degli esistenti Provvedere all’organizzazione dell'officina e del magazzino ricambi per garantire le condizioni di massimo ordine, efficienza e sicurezza Guidare le persone del team, assicurando un adeguato livello di competenze e motivazione Gestire il budget di manutenzione annuale. Coordinare le attività di manutenzione generale degli edifici principali e delle altre unità, garantendo l'efficienza, la funzionalità e l’igiene degli impianti, delle macchine, delle attrezzature, degli edifici e delle aree comuni Coordinare consulenti ed appaltatori per garantire il rispetto dei codici di sicurezza antincendio e altre normative e mantenere i contatti con gli enti locali (ATS, Vigili del Fuoco) Garantire il rispetto degli standard tecnici, delle norme e dei requisiti legali Proporre progetti di miglioramento energetico e fornire input per le attività di ingegneria e manutenzione e implementare queste attività entro i limiti approvati. La persona che cerchiamo ha: Laurea ingegneria meccanica, elettronica, automazione o Diploma tecnico o perito ad indirizzo meccatronico, elettrico o meccanico. Almeno 5 anni di esperienza in ambito manutenzione industriale (su macchinari ed automazioni) preferibilmente presso realtà strutturate del settore alimentare, farmaceutico e dei consumer goods. Buona conoscenza della componentistica elettrica e meccanica di un impianto Conoscenza base lingua inglese gradita (interpretazione di manuali e data sheet Sede di Lavoro: Friuli Venezia Giulia
Mission We are currently looking for a Senior Finance Business Partner, in charge of Southern, Central & Eastern Europe. JOB DESCRIPTION Main responsibilities include: Full responsibility of Southern and CEE P&L (incl. Italy, Spain, Greece, Poland, Romania, Balkans...) Day to day financial monitoring Elaboration of budgets & forecasts, strategic plan Monthly / quarterly and annual closing Monthly reporting & financial results presentation to Management and Corporate HQ Perform and present financial analysis with regards to actuals results, budget/forecast and previous year Act as a trusted business partner with the stakeholders and ensure clear internal financial communication at all levels (marketing and commercial teams ...) Functional support to Market Leads to develop the business and to drive the profitability Coordinate with the marketing and commercial teams to analyze, develop and launch new products (business case, profitability analysis, KPIs monitoring…) Challenge and optimize Commercial Policy, media investment and resource allocation Functional support in annual negotiations with local distributors, financial assessment of business model changes Work on profitability improvement (trade terms, product mix, standard cogs, OPEX optimization…) Ad-hoc projects and analysis Responsible for leading and shaping new financial processes and tools Point of contact for auditors THE SUCCESSFUL APPLICANT Holding a master’s degree in economics. At least 4-7 years controlling experience. Fluent in English and Italian. French is a plus. Engaged, hands-on, and solution-oriented Team player and real business partner Proactive and collaborative personality with strong communication and social skills. Business Travels (mainly in Europe)
For a multinational Company we're looking for a Purchasing Director. In compliance with local legislation and Company procedures and guidelines, the job holder is responsible for managing and supervising all F&B purchases worldwide. Directly manages a team of buyers ensuring best quality/price ratio of all purchases while identifying and implementing efficient sourcing strategies. He is Responsible for the purchasing budget, provides cost-analysis reports and supervises the annual budget process. He works together with Managers and departments in order to assure the highest level of service while identifying improvement areas. Job-Requirements: skills, competencies, experience Educated to degree level (preferably Masters). Demonstrable experience of leading a purchasing function with a proven track record in strategic purchasing leadership, delivering effective purchasing strategies, policies, processes and system. Strong knowledge of F&B products along with F&B market trends. Proven contract management and supplier experience. Strong analytical and problem solving abilities – able to work well under pressure. Excellent organizational skills, ability to prioritize and follow-up. Strong communication and negotiating skills - able to negotiate at all levels. Knowledge of local legal/contractual rules. Ability to inspire, motivate and develop the team. Computer literate, especially Excel skills. Fluent English. Any additional language is an advantage.
Descrizione del ruolo Il Regional Key Account On Trade sarà responsabile della gestione e dello sviluppo dei principali clienti del canale Horeca (hotel, ristoranti, bar, locali premium) nella regione Puglia. La figura avrà il compito di implementare le strategie commerciali dell’azienda, garantendo la crescita sostenibile del business e la presenza qualificata dei brand nei punti vendita. Responsabilità principali Gestire e sviluppare il portafoglio clienti On Trade nella regione assegnata; Negoziare accordi commerciali in linea con le linee guida aziendali; Pianificare ed eseguire attività promozionali e di visibilità nei punti vendita; Monitorare performance, sell-in/sell-out e KPI commerciali; Raccogliere insight dal mercato e analizzare la concorrenza per proporre azioni correttive; Collaborare a stretto contatto con Trade Marketing, Marketing e team di distribuzione; Garantire la corretta implementazione degli accordi commerciali e delle strategie di brand sul territorio. Competenze ed esperienze richieste Esperienza di almeno 3-5 anni in ruoli commerciali nel settore beverage, food & beverage o FMCG, preferibilmente nel canale Horeca; Ottima conoscenza del mercato On Trade locale (Puglia); Forti capacità di negoziazione e gestione relazionale; Ottime doti analitiche e padronanza dei principali strumenti digitali e gestionali (Excel, CRM, reportistica); Autonomia, orientamento agli obiettivi e spirito imprenditoriale; Disponibilità a frequenti spostamenti sul territorio. Titolo di studio Laurea (preferibile Economia, Marketing o discipline affini)
Per azienda retail specializzata nella distribuzione di prodotti di elettronica di consumo, ricerchiamo un/a: RETAIL CONTROLLER La risorsa, riportando al Responsabile Business Controlling, si occuperà di individuare opportunità di efficientamento relative alla rete dei punti vendita, comparando le performance del singolo store rispetto alla media dei punti vendita paragonabili sia in termini di ricavi e margini, che di costi di negozio. Principali responsabilità: Implementare un processo di business review mensile con le funzioni di riferimento ed individuare 2-3 opportunità di miglioramento dei risultati, non identificate in precedenza, entro 12 mesi; Garantire la tempestiva predisposizione dei report mensili e dell’analisi delle variance; Garantire la predisposizione di budget accurati e tempestivi; Monitorare l’andamento economico dei negozi diretti dislocati in Italia, in termini di margini e fatturato, costi e potenziali aree di contenimento degli stessi; Supervisionare i risultati dei Sales per store ed il raggiungimento dei KPI ad essi collegati; Gestire i costi HR di negozio e di sede; Property e facility management; Servizi in Store (Garanzie, credito). Requisiti: Laurea in discipline economiche; Pregressa esperienza, di almeno 5/7 anni, in un ruolo affine presso strutturate realtà del mondo della GDO- GDS, oppure retail; La conoscenza di SAP è un plus; Efficienza e capacità di pianificazione/organizzazione; Ottime capacità analitiche; Attenzione al dettaglio (senza eccedere); Buona capacità di sopportare lo stress; Flessibilità e capacità di adattarsi ai cambiamenti; Comunicazione efficace; Sede di lavoro: Provincia di Forlì- Cesena Tipologia di lavoro: Ibrida
Per importante azienda del settore F&B ricerchiamo una figura di Brand/Communication Manager che a diretto riporto della Direzione Commerciale si occuperà di: Stesura testi articoli, comunicati, cartella stampa o interviste, testi video Gestione piano editoriale WEB e Social (Instagram, Facebook, LinkedIn) Gestione packaging Brand e Private Label (coordinamento delle diverse fasi: briefing, sviluppo, fotolito, stampa; gestione rapporti interni, esterni e con Cliente PL; controllo correttezza diciture legali Coordinamento progetti nuovi cartoni confezioni, pall box / espositori; gestione richieste artwork e volantini, pagine clienti, altri materiali) Partecipazione eventi, premi, iniziative istituzionali, Università, Associazioni Esterne Ricerche di Mercato Presentazioni prodotti e piani inserimento Raccolta dati per la redazione del Bilancio di Sostenibilità in coordinamento con Amministrazione, cura della parte grafica e della diffusione del Bilancio di Sostenibilità Attività di Marketing nell’ambito del Settore Export in coordinamento con il Servizio Clienti Controllo Budget Marketing in coordinamento con l’Amministrazione Sede: Genova
For our important Client, Leader Company in travel’s World, Consea is looking for ENTERTAINMENT GUEST EXPERIENCE DIRECTOR The main goal is supervising the entertainment department operations making sure that the product quality is in line with company expectations and guests' needs. Direct cooperation with a team of colleagues responsible for the other areas of Guest Experience (Meet & Greet, Hospitality, F&B, Housekeeping, HR, ). Key Activities: Fleetwide Product Plan Coordination (based on seasons, liaise with Artist coordinator, Musical Coordinator, Production Coordinator, Technical Operations manager, Animation Product manager to grant a smooth planning according to itineraries, and guests' typology; Coordination with Hotel Ops Director and HR Dpt. to define a correct planning and rotation of Cruise Directors and Assistant Cruise Directors; Draft down with Hotel Ops Director a yearly Entertainment Audit Plan including follow ups on audits performed by the CD Traveling; Liaise with Animation Coordinator and Technical Operation Manager in order to plan and grant a fleetwide proper rotation of animators, technicians ; Study & develop an Entertainment Program of activities tailored on ship's itineraries, guests profile and markets needs Liaise with Entertainment Musical coordinator in order to plan and grant fleetwide the required Musical standards; Liaise with Entertainment Production Coordinator in order to grant the required Production standards; Constantly analyze feedback from guests and presenting recommendations for improvement based on the findings; Have a constant contact with on board CD and ACD and be the main referent point for them; Being responsible for supervising the entertainment product on board and controlling that the product quality is in line with company expectations and guests' needs; Coordinating and supervising with production Mgr, CCA coordinator, CAA coordinator, Technical Consultant , Music coordinator, Artist coordinator the recruiting quality of the selected candidates (production singers, dancers, technicians, djs animators, musicians, artists...) Supporting the development of external projects from different sectors (Internal and External Communication dpt, Sales Dpt, Marketing Dpt, International Markets dpt, Special Services dpt etc), when the Entertainment is an integral part of the delivery requests Supporting the project owner in the design of the Costa Company Annual Best event as Costa Club Cruises, Protagonisti del Mare, Charters, Loyal Special Group Requirements: - Skills of: creativity, artistic sensibility, knowledge of Entertainment World in its various expressions. Preferably strong knowledge of stage and backstage execution of 360 degree Entertainment Activities (Productions, Artist Shows, Games, Musical Performances, Events, Activities in cooperation with On Board Revenue section) - Excellent managerial qualities as well as administrative management and adequate distribution of a a substantial annual budget. - Communication skills, multilingual product management, organization of events and problem solving skills - Italian and English fluent, and preferably knowledge of a third language between French, Spanish and German. - Strong spirit of flexibility, used to teamwork and to management of a group of people to be coordinate by objectives. - Available to travel during the year in Italy and abroad visiting the ships and living the experience on board to check our product and coordinate any adjustments and implementations. - Excellent communication skills focused on promoting openness and transparency. - Focused on learning and research, welcoming feedback and others’ ideas. - Open to diversity and cultural differences - Real team player able to encourage and help others in giving their best. .- Strongly committed to enhance sustainability
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